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29 Sep 19, 06:43 PM
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Relaxing at the Grand Floridian
 
Join Date: Feb 10
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Have any Barclaycard customers had a refund or heard when we may expect one?
On the Monday that Thomas Cook collapsed I downloaded and printed off the claim form on Barclaycard's site, and posted it to the Freepost address, along with the details of our flights booked with Thomas Cook for next April.
I sent it on Monday late afternoon, so it's less than a week. I was just wondering whether any other BC customers had heard how long it should take for the refunds? I couldn't get though on the phone to TC so went on the website, followed the instructions and got the form. Barclaycard also texted me on that day which I thought was a nice touch. Edited at 06:44 PM. |
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29 Sep 19, 07:07 PM
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Imagineer
 
Join Date: Jul 07
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Still waiting ourselves, no news yet either. Only posted on Wednesday so you should hear before us.
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 DLP-Santa Fe '01DLP-Cheyenne '03Quality Inn Jul'05 Oak Plantation Resort-Jul'07-3wksDLP-Sequoia Dec'08Hamlet Crt-Jul'09-3wksHamlet Crt,NY,HRH-Jul'11-3wksRPR & Rotonda-Jul'12 Hamlet Crt,Rotonda-Jul'13-3wksRPR,Hamlet Crt,Rotonda-Jul'14Watersong,RPR,Rotonda Jul'15-3 wksWatersong,RPR,Rotonda-Jul'17-3wks LGI, Watersong,RPR-July ‘19 |
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29 Sep 19, 07:36 PM
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Thread Starter
Relaxing at the Grand Floridian
Join Date: Feb 10
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29 Sep 19, 07:38 PM
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Imagineer
Join Date: Jul 07
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Great thanks 👍
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DLP-Santa Fe '01DLP-Cheyenne '03Quality Inn Jul'05 Oak Plantation Resort-Jul'07-3wksDLP-Sequoia Dec'08Hamlet Crt-Jul'09-3wksHamlet Crt,NY,HRH-Jul'11-3wksRPR & Rotonda-Jul'12 Hamlet Crt,Rotonda-Jul'13-3wksRPR,Hamlet Crt,Rotonda-Jul'14Watersong,RPR,Rotonda Jul'15-3 wksWatersong,RPR,Rotonda-Jul'17-3wks LGI, Watersong,RPR-July ‘19 |
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29 Sep 19, 07:47 PM
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Apprentice Imagineer
 
Join Date: Dec 10
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I booked 1 seat for my booking and paid with my debit card -£25
Post office credit card wouldn’t work when I changed seats I went into my local branch, was going in to do the banking for work anyway and I just mentioned the £25, they did it on the system for me and it was back in my account the next day 😀 I think everyone has been told about 6-8 weeks to (hopefully) refunds
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29 Sep 19, 09:52 PM
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Imagineer
Join Date: Sep 09
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POP 2013 - PORS 2015 CSR 2016 AOA 2016 A Wombat's Solo Trip to WDW - Trip Report POFQ 2017 - A Rainy Solo Trip Quest For Pandora - Trip Report DLP 2018 - Star Tours - A solo story trip May 2018 ASM 2018 - It's Looking like a lot like a Christmas Wombat- Solo Trip TBC |
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29 Sep 19, 09:56 PM
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Apprentice Imagineer
Join Date: Jul 15
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We're in the same boat, still waiting, sent off paperwork Tuesday morning. Annoyingly if it had been a chargeback we would have had it the same day that it was raised.
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29 Sep 19, 10:21 PM
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Helping Minnie
 Join Date: Oct 17
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I’m still waiting to hear. It’s shocking service if you ask me.
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29 Sep 19, 10:40 PM
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Imagineer
Join Date: Jun 16
Location: God's Own Country
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Go Amex if you can. Get the Platinum cashback card, I make a lot of money on that. But very good customer service. When Monarch went under I rang them and it went back on immediately. You then fill the form in later.
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30 Sep 19, 09:50 AM
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Thread Starter
Relaxing at the Grand Floridian
Join Date: Feb 10
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I only have Barclaycard, which I have had all my adult life and a Tesco credit card which I use all the time for the Tesco points. I am very glad I used Barclaycard on this occasion as I have read on here about Tesco being about uncooperative!
My SIL who is coming with us, booked their flights with Amex and they already have it refunded. Edited at 11:27 AM. |
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