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Old 4 Jun 20, 07:28 PM  
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#1
antheve
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Mobile Ticket dilemma can anyone advise please?

Orlando attractions have emailed to say my combo tickets need paid in full by 10th June.
I phoned them and stated im not happy to pay all that money and if my flight in August is cancelled Iím stuck with 4K worth of tickets.
They said they would refund me if flight cancelled minus £10 pp, which is fair enough.
1) does this sound right? If flight cancelled will I get refund for tickets?
2) If I buy them do I need to link them to MDE immediately to access the park allocation system? And if so does this not invalidate them for a refund as I will have scratched the ticket for the code?

Any advice would be grateful.
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Old 5 Jun 20, 06:20 AM  
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Mickie
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My dealings with them have been good and itís not their fault you have to pay now. Iím not paying the balance on out tickets as itís just too far out.

I think Iíd want them to point me towards terms and conditions or a public statement on the website that tickets are refundable if you canít fly. Iíd take a screenshot and Iíd also pay by Credit card. Not that I have trust issues or anything! If they can put it in writing and you can rely on your CC as back up then Iíd probably go ahead in your position and pay. If itís only £10 pp at risk thatís the price of insurance/a refundable fully flexible ticket with other providers.
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Old 5 Jun 20, 10:21 AM  
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paulfoel
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Two ways to look at this. They've broken the t+cs by forcing you to pay now which wasnt the original deal.

BUT its been forced on them by disney. I'd say they should be offering to refund for me though...
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Old 5 Jun 20, 03:54 PM  
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leee
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Originally Posted by paulfoel View Post
Two ways to look at this. They've broken the t+cs by forcing you to pay now which wasnt the original deal.
I agree with this, and have stated this to OTD in an email this morning.
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Old 5 Jun 20, 04:20 PM  
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antheve
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Update
Spoke to OA.com today. Cancelled Disney tickets and kept universal and seaworld. Customer service was top notch.
Disney off the itinerary this year. Thatís if flight goes.
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Old 7 Jun 20, 12:07 PM  
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*cath*
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Did they give you your refund back? Weve paid £400+ and if I cancel theyll keep that as its 25% fee
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Old 7 Jun 20, 12:17 PM  
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antheve
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Originally Posted by *cath* View Post
Did they give you your refund back? Weve paid £400+ and if I cancel theyll keep that as its 25% fee
I have kept universal and seaworld tickets which are more than what I have paid up to now. So technically I have cancelled the Disney tickets without charge.
I would double check the refund policy. Iím sure they mentioned to me that if I kept the Disney tickets on and ended up not going it would only be £10 pp they kept and the rest would be refunded.
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Old 7 Jun 20, 12:18 PM  
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*cath*
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I think thats only if the flight is cancelled, not if you just dont want to go
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Old 7 Jun 20, 12:23 PM  
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antheve
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Originally Posted by *cath* View Post
I think thats only if the flight is cancelled, not if you just dont want to go
My flight is booked with BA. Totally separate from Orlando attractions. Whether my flight is cancelled or not has nothing to do with Orlando attractions.
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Old 7 Jun 20, 12:24 PM  
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*cath*
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So is mine but they clearly told me it was 25% fee if I cancelled
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