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Unread 24 Jan 20, 09:54 AM  
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#1
Emma & Lloyd
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Join Date: Sep 13
Mobile Virgin Holidays cancelled our Disney Hotel

So Virgin holidays called last night to let me know Port Orleans Riverside which we booked for March has no availability.
They have advised me that the original booking was made due to a system error!
Not happy as if I had booked through another provider the day I originally booked we would still be staying onsite.
Today it would cost me an extra 1500 to book POR.
Very upset.
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Unread 24 Jan 20, 09:58 AM  
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#2
itsmeGAV
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Join Date: Aug 19
Location: South West
Oh no, that's such a let down and I really do hope you get it sorted!

It would seem that Virgin Holidays aren't as on point as everyone normally makes them out to be, such a shame.
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Unread 24 Jan 20, 09:59 AM  
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#3
MrsNobby
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Join Date: Jan 13
Mobile

When did you book?

What does your booking confirmation say and what are Virgin offering you?

If they have taken your booking and more importantly your money they cant just say oops it was an error.
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Unread 24 Jan 20, 09:59 AM  
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#4
Ashleylvsgoofy
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Join Date: Nov 09
Location: Edinburgh
Sorry to hear this, it happened to us in April 2018 for our December 2019 holiday

We booked Coronado Springs and Virgin Holidays contacted us to say that it was no longer available and they had moved us to Caribbean Beach to say we were annoyed was an understatement

Have they offered you an alternative hotel?

We pushed Virgin Holidays for an upgrade since it was their mistake - we got offered after 2 weeks of pushing them Animal Kingdom Lodge for only an admin fee - would be wary to use them again
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Unread 24 Jan 20, 10:03 AM  
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#5
disney332
Imagineer
 
Join Date: Oct 09
Dont leave it there.

Phone Virgin, speak to a manager, speak to his manager and get them to honour the contract by offering a similar alternative or better.

Tell them you have a contract and they are in breach of that contract and If necessary you will seek legal recourse.

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Unread 24 Jan 20, 10:21 AM  
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#6
DonnyDuck
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Join Date: Jan 13
Have read of this:-

which/consumer-rig...d-or-cancelled
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Unread 24 Jan 20, 10:27 AM  
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#7
Emma & Lloyd
Thread Starter
Apprentice Imagineer
 
Join Date: Sep 13
Mobile

Ive spoken to their service team and for our 10 nights there is nothing onsite POR or similar. They have AKL for 9 of our nights but they arent willing to go that far as its about 900 more than they are willing to pay.
They have offered alternatives offsite!
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Em, Lloyd, Brody & little Bowen

Villas at Grand Floridian 2014 Cabana Bay 2015 Animal Kingdom Villas 2016 Animal Kingdom Villas 2017 Cabana Bay 2019 Sapphire Falls & Animal Kingdom Lodge 2020
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Sapphire Falls then AKL thankfully
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Unread 24 Jan 20, 10:38 AM  
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#8
DonnyDuck
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Join Date: Jan 13
Hmm, they are probably exercising this clause in their T&Cs:-

7.3. In relation to the price of Packages, we will absorb, and you will not be charged for any increase equivalent to up to 2% of the price of your total travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 8% of the price of your total travel arrangements (excluding insurance premiums and amendments charges), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality, you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of monies paid, except for any amendment charges and cancellation charges already incurred. We will consider at our discretion an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel due to a price increase of more than 8%, you must exercise your right to do so within 14 days from the issue date printed on your invoice.
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