Notices
Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips.

Reply
 
Thread Tools Search this Thread Display Modes
Old 24 Jan 20, 09:54 AM  
Link to this Post
#1
Emma & Lloyd
Apprentice Imagineer
 
Join Date: Sep 13
Mobile Virgin Holidays cancelled our Disney Hotel

So Virgin holidays called last night to let me know Port Orleans Riverside which we booked for March has no availability.
They have advised me that the original booking was made due to a system error!
Not happy as if I had booked through another provider the day I originally booked we would still be staying onsite.
Today it would cost me an extra £1500 to book POR.
Very upset.
__________________
Em, Lloyd, Brody, Bowen & Little Roman

Villas at Grand Floridian 2014 Cabana Bay 2015 Animal Kingdom Villas 2016 Animal Kingdom Villas 2017 Cabana Bay & Saratoga Springs 2019 Saratoga Springs 2021
Emma & Lloyd is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 24 Jan 20, 09:58 AM  
Link to this Post
#2
itsmeGAV
Apprentice Imagineer
 
itsmeGAV's Avatar
 
Join Date: Aug 19
Location: The South West.
Oh no, that's such a let down and I really do hope you get it sorted!

It would seem that Virgin Holidays aren't as on point as everyone normally makes them out to be, such a shame.
__________________
June 1996 - Lake Buena Vista
Mar 19 - Family timeshare, Holiday Inn Club Vacations @ Orange Lake
Nov 22 - Family timeshare, Holiday Inn Club Vacations @ Orange Lake
Jan 24 - Family timeshare, Vacation Villages at Parkway
Mar 25 - Family timeshare, Holiday Inn Club Vacations @ Orange Lake
itsmeGAV is offline Click to view Members Trip Plans Add Member to Ignore List
Old 24 Jan 20, 09:59 AM  
Link to this Post
#3
MrsNobby
Excited about Disney
 
MrsNobby's Avatar
 
Join Date: Jan 13
Location: West Allotment
Mobile

When did you book?

What does your booking confirmation say and what are Virgin offering you?

If they have taken your booking and more importantly your money they cant just say oops it was an error.
MrsNobby is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 24 Jan 20, 09:59 AM  
Link to this Post
#4
Ashleylvsgoofy
VIP Dibber
 
Ashleylvsgoofy's Avatar
 
Join Date: Nov 09
Location: Edinburgh
Sorry to hear this, it happened to us in April 2018 for our December 2019 holiday

We booked Coronado Springs and Virgin Holidays contacted us to say that it was no longer available and they had moved us to Caribbean Beach to say we were annoyed was an understatement

Have they offered you an alternative hotel?

We pushed Virgin Holidays for an upgrade since it was their mistake - we got offered after 2 weeks of pushing them Animal Kingdom Lodge for only an admin fee - would be wary to use them again
__________________
Ashleylvsgoofy is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 24 Jan 20, 10:03 AM  
Link to this Post
#5
disney332
Imagineer
 
Join Date: Oct 09
Dont leave it there.

Phone Virgin, speak to a manager, speak to his manager and get them to honour the contract by offering a similar alternative or better.

Tell them you have a contract and they are in breach of that contract and If necessary you will seek legal recourse.

Disney332
__________________
disney332 is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 24 Jan 20, 10:21 AM  
Link to this Post
#6
DonnyDuck
Serious Dibber
 
DonnyDuck's Avatar
 
Join Date: Jan 13
Have read of this:-

which/consumer-rig...d-or-cancelled
DonnyDuck is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 24 Jan 20, 10:27 AM  
Link to this Post
#7
Emma & Lloyd
Thread Starter
Apprentice Imagineer
 
Join Date: Sep 13
Mobile

I’ve spoken to their service team and for our 10 nights there is nothing onsite POR or similar. They have AKL for 9 of our nights but they aren’t willing to go that far as it’s about £900 more than they are willing to pay.
They have offered alternatives offsite!
__________________
Em, Lloyd, Brody, Bowen & Little Roman

Villas at Grand Floridian 2014 Cabana Bay 2015 Animal Kingdom Villas 2016 Animal Kingdom Villas 2017 Cabana Bay & Saratoga Springs 2019 Saratoga Springs 2021
Emma & Lloyd is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 24 Jan 20, 10:38 AM  
Link to this Post
#8
DonnyDuck
Serious Dibber
 
DonnyDuck's Avatar
 
Join Date: Jan 13
Hmm, they are probably exercising this clause in their T&Cs:-

7.3. In relation to the price of Packages, we will absorb, and you will not be charged for any increase equivalent to up to 2% of the price of your total travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 8% of the price of your total travel arrangements (excluding insurance premiums and amendments charges), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality, you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of monies paid, except for any amendment charges and cancellation charges already incurred. We will consider at our discretion an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel due to a price increase of more than 8%, you must exercise your right to do so within 14 days from the issue date printed on your invoice.
DonnyDuck is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 24 Jan 20, 10:46 AM  
Link to this Post
#9
Wordsworth
Very Serious Dibber
 
Join Date: Sep 18
Location: Auld Reekie
Originally Posted by Emma & Lloyd View Post
I’ve spoken to their service team and for our 10 nights there is nothing onsite POR or similar. They have AKL for 9 of our nights but they aren’t willing to go that far as it’s about £900 more than they are willing to pay.
They have offered alternatives offsite!
If you want to stay onsite, are you able to ask them how much of that £900 they will pay, and make up the rest yourself? I appreciate this may not be easy or possible.
Wordsworth is offline Click to view Members Trip Plans Add Member to Ignore List
Old 24 Jan 20, 10:49 AM  
Link to this Post
#10
tspill
Imagineer
 
Join Date: Feb 13
I would be writing to the CEO if you cant get this resolved to your total satisfaction. I have done this many times (with different companies). Big companies have a "chairman's complaints" department that often gets things moving immediately. I have also been on the receiving end of this type of complaint in the company I worked for. I know the pressure that comes down to resolve problems coming in from that route.
tspill is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump


All times are GMT +1. The time now is 08:35 AM.


Powered by vBulletin - Copyright © 2000 - 2024, Jelsoft Enterprises Ltd.
DIBB Savings
AttractionTickets.com

Get £10 off each Disney Ticket with the code ATDIBB10

Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS


theDIBB Blog
One of the the five worlds found in Epic Universe, How to Train Your Dragon... Read More »
Disney announced that a new nighttime show, “Disney Dreams That Soar,” will run nightly at... Read More »
Walt Disney World Resort guests can get ready to have a “glowing’’ good time when... Read More »


theDIBB Menu


Exchange Rates
US Dollar Rates
ASDA  $1.2354
CaxtonFX  $1.2306
Covent Garden FX  $1.2544
FAIRFX  $1.2350
John Lewis  $1.2380
M&S  $1.2178
Sainsburys  $1.2354
TESCO  $1.2364
Travelex  $1.2353
Updated: 07:30 29/03/2024
Euro Rates
ASDA  €1.1447
CaxtonFX  €1.1419
Covent Garden FX  €1.1526
FAIRFX  €1.1432
John Lewis  €1.1457
M&S  €1.1263
Sainsburys  €1.1440
TESCO  €1.1445
Travelex  €1.1435
Updated: 07:30 29/03/2024

DIBB Premium Membership
Did you know you can help support theDIBB with Premium Membership?

Check out this link for more information and benefits, such as...

"No adverts on theDIBB Forums"

Upgrade Now



X