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3 Jun 20, 08:43 PM |
#471
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Imagineer
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How interesting! I knew UK visitors were a small proportion but not that small!
Also hoping Disney get in touch soon...
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Michelle - ShelUK Too scary, too hot & too splashy - Orlando May-June 2022 May 2017 Trippie - Complete January 2016 Trippie - Complete |
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3 Jun 20, 08:44 PM |
#472
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Very Serious Dibber
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This!
I do not dispute in anyway that they have a mammoth task on their hands but they were able to provide a detailed response to their US guest immediately. Just because we are a small visitor group does not mean we should be pushed aside. If we are smaller we should therefore be easier to deal with. It has nearly been a week and we are non the wiser. Our stays have a larger impact on us personally due to travel and disney should be giving us all the information so we can make an informed decision. I'm not saying they should drop everything, stop mobilising their staff or ignore their safety measures but extending us the same courtesy as their other guests would have been appreciated. The person retaining staff and doing health checks is not the same person that is sending emails or cancelling ADRs I doubt they even work in the same building. They could have delayed the announcement until they were ready to inform everyone it affected.
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3 Jun 20, 09:08 PM |
#473
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slightly serious Dibber
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I’m not saying they don’t have a huge task. I feel for Disney they have and will have to make some difficult decisions but to only feed half the information it’s frustrating for us guests left not knowing what to do. Even just a quick note to say they are still working behind the scenes and to be patient with them would be better than silence.
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3 Jun 20, 09:25 PM |
#474
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Trainee Dibber
Join Date: Dec 13
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Seems to me disney are waiting until they have all their ducks in a row before committing and putting the dollars before the customers. No surprise to be honest, but given the are lining up multi million deals up with sporting franchises, I wouldn't expect them to make any announcements before this.
Making big announcements like they did they would have sorted the logistics prior to this, what they are waiting for now is finalising these deals before they move onto the customers needs. I wouldn't be surprised not to get any discounts, just an announcement on what the restrictions are, they know the majority will rebook with the majority not being repeat offenders, we are a different market to America. |
3 Jun 20, 09:42 PM |
#475
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VIP Dibber
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I’m not sure. The email says they’ll email with the “options available”. It could be that they need to get staff in place to deal with the volume of guests who will want to make some kind of change to their booking. Or maybe not, maybe I’m just hoping they already have a plan!
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3 Jun 20, 11:21 PM |
#476
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Trainee Dibber
Join Date: Dec 13
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4 Jun 20, 01:00 AM |
#477
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Guest
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I agree with you Lozzi. I think you’ve got it exactly. They can’t just start offering people things until they know exactly what they’re dealing with and how much money they have to work with.
Brazilians are actually their biggest market after the US so I’m sure there are tons of people in Brazil right now who want to know what’s going on as well. And all over the world. With that being said I know that people don’t want to rebook until they have the full picture. I wouldn’t either! |
4 Jun 20, 09:44 AM |
#478
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Very Serious Dibber
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We have all had an email I think, and the announcements and guidance in their website basically says just this; they will release more information when they have it but for now they've had to cancel everything and start again...
The difficulty for Disney right now when it comes to international guests, is that they do not know when we will be able to travel again. They are stuck between a rock and a hard place really - people have holidays coming up in July and August and they know what % of those won't go ahead realistically so they have to start cancelling resort bookings, ADR's and special events, but they can't offer the international portion of those guests a 35% off accommodation offer for November - April (just as an example) as they don't know if we will be able to fly then. If they did do that, they would just have a load more reservations to cancel. If they had left international bookings in place until they have a definite idea of what they can offer but went ahead and made the changes to the US bookings, people here would have been angry about that too. Disney won't want to llose any more money so I do think they are doing everything and some people are just too impatient. I realise that the staff team who train cast members in health and safety won't be in the same building as the ones who coordinate ADR's, but if the staff who work the restaurants aren't going to be available or ready, then you can't make your ADR. For example, EPCOT World Showcase will be staffed for the first time by domestic castmembers so they have a whole heap of training to do and things to learn... We all know that Disney is a well oiled machine in normal times and the running of the parks and resorts as a whole will take everything to be working correctly and cohesively.
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4 Jun 20, 02:59 PM |
#479
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Imagineer
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Erm, we have received a quick note saying just that. Did you not get the email from Disney saying exactly what you just said? Plus it's on the Disneyworld UK website.
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4 Jun 20, 03:05 PM |
#480
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Imagineer
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I can't see how RnRC can run at 100%. The rows are less that 2m apart. They can probably run at 50% and fill every other row.
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