Contractor damage to driveway

sprocket · 22 Jul 21, 12:48 PM

Would love some advice.
We have a repair contract with Currys for our oven which also includes an annual oven clean. We arranged this with Currys and last week the contractor came out and did a great job and the oven looks brand new. However after they left we noticed a large oil/grease stain on our brand new laid driveway and all the oven shelf scrapings spread across. We took photos and tried to clean. We also called the driveway company who took a look and said it will require a new coating of bitumen to cover it.
We emailed back to Currys on the same email they had be contacting us with, so I know its monitored as they were replying before within a day, with a complaint and photos. I havent heard anything back.

2 years ago we had a sofa delivered by Next and the delivery contractor hit and damaged a wall. Next were great and offered to repair. The contract was with Currys so I also expect them to accept responsibility for damaged cause by contractors they send out.

What should I do next and whats my legal position on the damage caused?

olgaandcoda · 22 Jul 21, 01:33 PM

Can you call your insurance for advice.

Bartswife · 22 Jul 21, 01:36 PM

Good luck with Curry�s. Wouldn�t touch them with a barge pole. Never want to know you once you�ve parted with your money.

Omega1 · 22 Jul 21, 02:30 PM

My advice would be to put your complaint in writing with photos (recorded delivery) - stating you hold Curry�s responsible, what it will take to satisfy your complaint and state you give them 14 days to respond.
If no response follow the advice from Citizens Advice regarding Money Claim.
citizensadvice.uk/la...a-small-claim/

Moorlandman · 22 Jul 21, 02:54 PM

Currys are 100% responsible and as people have said above, put as much evidence together as possible and raise a formal complaint with Currys. Please check their complaints policy and follow it - they are likely to deal with proper complaints more seriously if that makes any sense.

Hope they sort it out for you as repairing patios/driveways can be expensive

Disney Jo · 22 Jul 21, 03:03 PM

As Omega has said above, put as much evidence and always communicate in writing. Refer to the previous unanswered email/call and put a deadline on it.
Curry's should deal with this as that is who your contract is with, and they can do a sub recovery against the oven cleaner themselves if they wish to.

Blast Furnace · 22 Jul 21, 07:01 PM

Have you tried Ashalt Restorer (Amazon) or a degreaser (Screwfix). Check first that they can be used but I�ve even heard of people using Coke, washing up liquid and cat litter to remove oil / grease on tarmac.

novocastrian · 22 Jul 21, 07:46 PM

try "elbow grease" from the range amongst others

pour a load on then maybe try a jet wash

save yourself a load of hassle

JAF · 23 Jul 21, 09:13 AM

Had trouble with Curry�s at the start of the pandemic. Paid to have a washing machine installed and old one taken away. Three months later noticed a problem with an adjacent wall and found they had cross threaded the washer and the machine had been slowly leaking since. The only way we got any action from them over the repair was to send an email to the head office as the damage control team kept ignoring our emails.

22 Jul 21, 01:33 PM	#2
	22 Jul 21, 01:33 PM olgaandcoda Imagineer
olgaandcoda Imagineer Join Date: Oct 07 olgaandcoda's Reviews Hotel Reviews: 1	Can you call your insurance for advice. __________________

22 Jul 21, 01:36 PM	#3
	22 Jul 21, 01:36 PM Bartswife Imagineer
Bartswife Imagineer Join Date: Jun 06	Good luck with Curry�s. Wouldn�t touch them with a barge pole. Never want to know you once you�ve parted with your money. __________________ Anniversary trip to YC Trip report Oct 07 Simpsons returned Trip report July 2009 HRH,AKL,Poly No WDW this time! July 2010 New York in sun and snow - February 2011 It didn't go as planned! LV, Zion & GC July 2013

22 Jul 21, 02:30 PM	#4
	22 Jul 21, 02:30 PM Omega1 Imagineer
Omega1 Imagineer Join Date: Jan 08	My advice would be to put your complaint in writing with photos (recorded delivery) - stating you hold Curry�s responsible, what it will take to satisfy your complaint and state you give them 14 days to respond. If no response follow the advice from Citizens Advice regarding Money Claim. citizensadvice.uk/la...a-small-claim/ Edited at 02:33 PM.

22 Jul 21, 03:03 PM	#6
	22 Jul 21, 03:03 PM Disney Jo Imagineer
Disney Jo Imagineer Join Date: May 14	As Omega has said above, put as much evidence and always communicate in writing. Refer to the previous unanswered email/call and put a deadline on it. Curry's should deal with this as that is who your contract is with, and they can do a sub recovery against the oven cleaner themselves if they wish to. __________________ Easter 2013 - Art of Animation November/December 2015 - Hard Rock hotel and Animal Kingdom Lodge August 2017 - Cabana Bay, Universal August 2018 - Villa at Oak Island Community December 2021 - Art of Animation Cars Suite

22 Jul 21, 07:01 PM	#7
	22 Jul 21, 07:01 PM Blast Furnace Stuck in the Tower of Terror
Blast Furnace Stuck in the Tower of Terror Join Date: Jul 16 Location: Carmarthenshire	Have you tried Ashalt Restorer (Amazon) or a degreaser (Screwfix). Check first that they can be used but I�ve even heard of people using Coke, washing up liquid and cat litter to remove oil / grease on tarmac.

22 Jul 21, 07:46 PM	#8
	22 Jul 21, 07:46 PM novocastrian Imagineer
novocastrian Imagineer Join Date: Aug 14	try "elbow grease" from the range amongst others pour a load on then maybe try a jet wash save yourself a load of hassle

23 Jul 21, 09:13 AM	#9
	23 Jul 21, 09:13 AM JAF Imagineer
JAF Imagineer Join Date: Apr 09	Had trouble with Curry�s at the start of the pandemic. Paid to have a washing machine installed and old one taken away. Three months later noticed a problem with an adjacent wall and found they had cross threaded the washer and the machine had been slowly leaking since. The only way we got any action from them over the repair was to send an email to the head office as the damage control team kept ignoring our emails.