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19 Nov 20, 04:15 PM |
#1
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Imagineer
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Florida Escapes Refunds. Update 23/04/2021
I was just wondering how many of us are still waiting for refunds after sending tickets back to Florida Escapes?
My 5 x Universal 3 Park 14 day Explorer tickets were returned 14 weeks ago. Since then there has been nothing apart from an automated email saying that they were "mothballing" the company until next year. My travel insurance didn't cover covid (Staysure) and as I am not the main card holder (Barclaycard) doubt that I'm covered with that. UPDATE 23/04/2021 Good news, full refund has gone onto our Barclaycard today. I'm not sure which route sorted it but we involved Barclaycard, Hays Travel and Abta as well as numerous emails to FE (Travelbuzz) Just got to get it transferred to my bank account! Good luck to anyone else still waiting.
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Edited at 11:29 AM. |
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20 Nov 20, 04:41 PM |
#2
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Imagineer
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We have heard nothing more so contacted our credit card company to try for a refund that way.
The day after that the money was back on the credit card! It’s not on the statement yet so it’s not actually clear where it came from although we are assuming the credit card company. Having said that we had only filled the initial form and they’d not asked for any evidence, the money just appeared! Hope you,manage to get your money back. |
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20 Nov 20, 06:35 PM |
#3
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Thread Starter
Imagineer
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Good to hear, how long ago did you send the tickets back?
Excuse me asking, was it minus the 10%? I'm still living in hope, I've asked Universal if my tickets have been returned and refunded. Not sure that will lead anywhere!
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20 Nov 20, 07:34 PM |
#4
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Imagineer
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Probably about 17 weeks ago. They did eventually confirm they’d received them and then radio silence. I suspect the money was from the credit card people as it was the full cost of the tickets that appeared without the 10% being taken off.
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20 Nov 20, 07:52 PM |
#5
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Thread Starter
Imagineer
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Thanks for your reply.
Just heard from Universal, the tickets were not returned to them.
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Edited at 08:21 PM. |
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20 Nov 20, 08:30 PM |
#6
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Imagineer
Join Date: Sep 14
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20 Nov 20, 09:43 PM |
#7
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Thread Starter
Imagineer
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The company has been "mothballed" and the automated email says there is no staff working.
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23 Nov 20, 08:02 AM |
#8
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a Friend of the DIBB
Join Date: Jul 13
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I claimed through Barclaycard credit card and received a refund. I am also not the main cardholder, so it may be worth a try? They do ask for lots of information but worth it to get a full refund. It just appeared on our account, no email to explain we’d received the refund.
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23 Nov 20, 10:17 AM |
#9
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Imagineer
Join Date: Jun 16
Location: God's Own Country
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Poor although in fairness to Florida Escapes, if the tickets are still valid you would legally probably have an uphill struggle - if they however promised a refund then there’s something called promissory estoppel or variation to contract you could
argue, but that’s getting technical. I used the US company Undercover Tourist for my Disneyland tickets and they were really good, refunded quickly in full, good comms. I will remember to use them again, and remember to avoid Florida Escapes so thanks for posting.
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23 Nov 20, 10:24 AM |
#10
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Thread Starter
Imagineer
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LMAM, Thanks for your reply, so glad for you. It gives me some hope.
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Edited at 10:36 AM. |
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