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Old 12 May 19, 09:14 PM  
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scotsprincess
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Just booked but had a nightmare

Hi
In Florida just now and had been emailed a quote from virgin holidays for September 2020. Thought it was a great price so I was to go on to manage booking and pay the deposit. So have booked 4 nights Clearwater then 10 nights at AKL so was really happy but then noticed after putting credit card details in that Ive paid the whole 5500 😱😱. DH not happy I can tell you lol. Phoned credit card who said to phone VH But there shut 🙄. I know it will get sorted out but my stupidity has certainly put a dampener on things 😩😩
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Old 12 May 19, 09:23 PM  
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hutton5
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Oh no! What a nightmare. Hope you get it sorted tomorrow.
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Old 12 May 19, 09:33 PM  
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myaquarium
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Im sure they will realise your mistake and refund the payment. You have a 14 day cooling off period for internet purchases anyway.
If not take out a zero interest credit card and transfer your total. Pay the balance off monthly or when you intended to pay it with virgin. Interest free.
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Old 12 May 19, 09:42 PM  
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Spike1911
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I had this happen with TUI but they made the mistake, ask for a partial refund and you should have it back in a few days. If they refuse then you may have to cancel.
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Old 12 May 19, 09:50 PM  
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scotsprincess
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I know it will get sorted out but its just the hassle. Wont do that ever again though lol
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Old 12 May 19, 10:01 PM  
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Disneycraft
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I notice youre staying at the Dolphin.weve booked there for next year ,what do you think of it ?
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Old 12 May 19, 11:00 PM  
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scotsprincess
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Originally Posted by Disneycraft View Post
I notice youre staying at the Dolphin.weve booked there for next year ,what do you think of it ?
Hi. Were in Naples just now. Wont be at the dolphin till next Tuesday. Will keep you updated 😊
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Old 12 May 19, 11:16 PM  
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YLL
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Sounds more like a dream than a nightmare to me! You have a long time to pay it back, going there in September 2020 myself.
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Old 13 May 19, 06:36 AM  
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Disneycraft
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Originally Posted by scotsprincess View Post
Hi. Were in Naples just now. Wont be at the dolphin till next Tuesday. Will keep you updated 😊
Brilliant thank you
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Old 13 May 19, 07:03 AM  
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duchy
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Originally Posted by myaquarium View Post
Im sure they will realise your mistake and refund the payment. You have a 14 day cooling off period for internet purchases anyway.
If not take out a zero interest credit card and transfer your total. Pay the balance off monthly or when you intended to pay it with virgin. Interest free.
There's no cooling off period on internet travel sales . Distance selling regulations do not apply.
That said most travel companies are helpful if you call within 24 hours but there's no legal obligation.
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