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22 Aug 20, 10:24 AM |
#11
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VIP Dibber
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I have a big head... no, really. UK standard size masks don’t work on me. Can I see some pics of the unopened large ones? Might be interested.
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DLP: day trips 2000, 2003; Cheyenne Sep 2009, Feb 2011, Nov 2018; Sequoia Lodge June 2008, May 2012; Elysee May 2012, Jan 2013, Sep 2013; Disneyland Hotel Mar 2015, Santa Fe Nov 2016; Newport Bay Sep 2017, Ibis Sep 2019, Hotel NY Art of Marvel Nov 2021
WDW: Port Orleans Riverside Dec 10; SSR Nov 14 |
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22 Aug 20, 08:19 PM |
#12
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VIP Dibber
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I ordered XL following the comments on the US masks.
They are more like a hat than a mask! Today I have adjusted the ear straps, sewn the top and bottom pleats, sewn a dart in the bottom and put wire along the inside of the top Now they fit ok, but the character face ones look distorted. Happy days 😊 |
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27 Aug 20, 07:57 PM |
#13
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Thread Starter
VIP Dibber
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Just to update, I ordered the Star Wars ones in medium. In the meantime I complained to Disney and yesterday they offered to replace my large masks and asked which size so I asked for medium. Today my medium SW ones arrive and are too small . I mean they’re wearable but the ear loops are uncomfortable. So it appears if you’re in between medium and large then neither suit.
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27 Aug 20, 08:47 PM |
#14
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VIP Dibber
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Hi, we had 3 packs of large arrive today and they are huge, can I ask you for the number or email you used to contact Disney regarding these.
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2011 - Embassy Suites LBV, 2013 - Sea Captains Resort, RPR and OKW, 2015 - HRH and OKW 2017 - Grand Plaza Beach Resort, HRH and OKW, 2018 - Sapphire Falls, Grand Plaza Beach Resort and Pop Century, 2022 - AMI, POR and Sapphire Falls 2023 - Drury Plaza LBV and Sapphire Falls |
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27 Aug 20, 09:21 PM |
#15
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Thread Starter
VIP Dibber
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27 Aug 20, 09:24 PM |
#16
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VIP Dibber
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2011 - Embassy Suites LBV, 2013 - Sea Captains Resort, RPR and OKW, 2015 - HRH and OKW 2017 - Grand Plaza Beach Resort, HRH and OKW, 2018 - Sapphire Falls, Grand Plaza Beach Resort and Pop Century, 2022 - AMI, POR and Sapphire Falls 2023 - Drury Plaza LBV and Sapphire Falls |
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27 Aug 20, 09:46 PM |
#17
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Imagineer
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Ours arrived today and the large are HUGE. I have some family members they maybe ok for and I'll try and alter the others. I did order some mediums and they are ok for us.
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WDW too many times to count DL 1999 Paris 1996 |
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28 Aug 20, 07:20 PM |
#18
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Thread Starter
VIP Dibber
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Further update - Disney are refunding me for the Star Wars mediums and sending me Mickey & Minnie ones in medium. They say to keep the large because they’re not returnable. It’s so frustrating because neither size is ideal but I’m happy that at least I’m not £80 out of pocket for them!
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6 Sep 20, 09:41 AM |
#19
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VIP Dibber
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Thanks Sha9
Disney have said the will replace our large ones free of charge, they asked us to send pictures showing the sizing with a tape measure as they want to investigate with their supplier.
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2011 - Embassy Suites LBV, 2013 - Sea Captains Resort, RPR and OKW, 2015 - HRH and OKW 2017 - Grand Plaza Beach Resort, HRH and OKW, 2018 - Sapphire Falls, Grand Plaza Beach Resort and Pop Century, 2022 - AMI, POR and Sapphire Falls 2023 - Drury Plaza LBV and Sapphire Falls |
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6 Sep 20, 09:57 AM |
#20
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Thread Starter
VIP Dibber
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Yes that’s what they asked me too. I know they didn’t have to replace them so I’m pleased that they have.
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