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Old 22 Aug 20, 10:24 AM  
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#11
Gill H
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I have a big head... no, really. UK standard size masks don’t work on me. Can I see some pics of the unopened large ones? Might be interested.
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Old 22 Aug 20, 08:19 PM  
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dopeymo
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I ordered XL following the comments on the US masks.
They are more like a hat than a mask!
Today I have adjusted the ear straps, sewn the top and bottom pleats, sewn a dart in the bottom and put wire along the inside of the top
Now they fit ok, but the character face ones look distorted.
Happy days 😊
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Old 27 Aug 20, 07:57 PM  
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Just to update, I ordered the Star Wars ones in medium. In the meantime I complained to Disney and yesterday they offered to replace my large masks and asked which size so I asked for medium. Today my medium SW ones arrive and are too small . I mean they’re wearable but the ear loops are uncomfortable. So it appears if you’re in between medium and large then neither suit.
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Old 27 Aug 20, 08:47 PM  
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Originally Posted by sha9 View Post
Just to update, I ordered the Star Wars ones in medium. In the meantime I complained to Disney and yesterday they offered to replace my large masks and asked which size so I asked for medium. Today my medium SW ones arrive and are too small . I mean they’re wearable but the ear loops are uncomfortable. So it appears if you’re in between medium and large then neither suit.
Hi, we had 3 packs of large arrive today and they are huge, can I ask you for the number or email you used to contact Disney regarding these.
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Old 27 Aug 20, 09:21 PM  
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Originally Posted by elmspenguin View Post
Hi, we had 3 packs of large arrive today and they are huge, can I ask you for the number or email you used to contact Disney regarding these.
I just used the contact us section of the Shop Disney site.
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Old 27 Aug 20, 09:24 PM  
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Originally Posted by sha9 View Post
I just used the contact us section of the Shop Disney site.
Thanks
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Old 27 Aug 20, 09:46 PM  
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Ours arrived today and the large are HUGE. I have some family members they maybe ok for and I'll try and alter the others. I did order some mediums and they are ok for us.
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Old 28 Aug 20, 07:20 PM  
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Further update - Disney are refunding me for the Star Wars mediums and sending me Mickey & Minnie ones in medium. They say to keep the large because they’re not returnable. It’s so frustrating because neither size is ideal but I’m happy that at least I’m not £80 out of pocket for them!
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Old 6 Sep 20, 09:41 AM  
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Thanks Sha9
Disney have said the will replace our large ones free of charge, they asked us to send pictures showing the sizing with a tape measure as they want to investigate with their supplier.
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Old 6 Sep 20, 09:57 AM  
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Originally Posted by elmspenguin View Post
Thanks Sha9
Disney have said the will replace our large ones free of charge, they asked us to send pictures showing the sizing with a tape measure as they want to investigate with their supplier.
Yes that’s what they asked me too. I know they didn’t have to replace them so I’m pleased that they have.
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