BA payment issues

[syber32]

Hi
Anyone else had issues this week with making payments on BA website. My final payment is due tomorrow. For 4 days I've been trying to pay. Online lets you get to the point where you choose who's payment card is being used then redirects you to the flight search page!. Cant get anyone on phone keep getting sorry we are too busy try again later message. Tried today on Twitter had a quick response back but they had to pass on to the Holiday team and so far no communication. I'm worried now they are going to cancel my Holiday if I cant pay by end of tomorrow but I'm really trying. Anyone have any other ideas? (I've tried on my phone my PC my Dads PC, clearing cookies etc)Thank you

[ClaireNJ]

Maybe try again on the phone tomorrow as soon as they open 🤞

[FloRidaLvr]

Hi , my final payment was due 17th October so after seeing your post thought I'd see if I could make mine . It went thru no bother , not sure why yours won't , sorry.

[owens5558]

Hi Not sure if it will help but I have been trying to log in to my bank online for 3 days using Mozilla, kept getting error page. Tried tonight with chrome, through no problem.

[syber32]

Originally Posted by FloRidaLvr

Hi , my final payment was due 17th October so after seeing your post thought I'd see if I could make mine . It went thru no bother , not sure why yours won't , sorry.

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It's so frustrating, I also have a booking for Boston in May and I can access that payment page no problem but the NYC booking...nope. I'm not the only one though I've had a look through Twitter.

[syber32]

Originally Posted by owens5558

Hi Not sure if it will help but I have been trying to log in to my bank online for 3 days using Mozilla, kept getting error page. Tried tonight with chrome, through no problem.

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I'm using Chrome might try Mozila though, thank you

[ClaireNJ]

Originally Posted by syber32

I'm using Chrome might try Mozila though, thank you

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Any luck did you manage to pay ok

[pawwavingpuppy]

I was trying to book our flights with them yesterday, all ok til I tried to make a payment, the dropdown box for card type and card issuing country wouldn't 'drop down' if that makes sense.
Spent an hour faffing about.
In the end I gave up, closed it all down, cleared the cookies etc from my computer then went back into the web site started again and it all went through.
My DIL had the same problem on Friday, she ended up on the phone to them for an hour.

Their web site is shocking.

[Tinkerbell]

Last year it took me four weeks to complete a purchase on the very rubbish BA website. I did phone but, the price was higher on the phone and they wanted to charge a surcharge for using the phone !

One of my biggest gripes re BA is there website and APP

[syber32]

Originally Posted by ClaireNJ

Any luck did you manage to pay ok

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No luck with Mozilla. Finally managed to get them on the phone yesterday after 2 lots of 40 mins on hold as I was at work so have now paid. The guy I spoke to said I was the 3rd person he had dealt with that day with the same problem. Glad its sorted 🙂