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Unread 25 Sep 19, 05:22 PM  
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#9
digdisney
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Originally Posted by holidayforever View Post
Booked my last cruise 3 night Thomson music cruise with Planet not overly impressed took ages to reply to a email , when I got the invoice it had Iglucruise on it .wont be using them again I normally use Vivavoyage they are very good last year booked a Cruise to Japan with included dink package, 4 months later it had reduced by over 600 plus added free WiFi , emailed them asked if I could cancel the cruise and rebook at the new offer , lovely lady phoned me and said they would do it for me while she was on the phone , did have to lose the 200 deposit of first cruise but still a Win Win
Now thats what it should be like! I shall look out for them in future.
I think Planet Cruise and Iglu have merged or the one bought the other, sommat like that anyway
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Unread 25 Sep 19, 07:22 PM  
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With regards to drinks package, our daughters didn't show when we booked direct with celebrity, I didn't even think anything of it at first as I had it confirmed when I booked. It still didn't show when we boarded but was easily sorted when we got onboard by going to guest services, took all of 5 mins.
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Unread 25 Sep 19, 09:26 PM  
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SquishTheWhale
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We used them for our cruise last month and they were fine, never had a problem getting in touch so it could just be they are busier than normal.

The only issue I had is the guy who we booked with put my middle name down as Keith instead of Kate which was actually just funny. I don't think English was his first language. Quickly solved by calling back.
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Unread 26 Sep 19, 10:09 AM  
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Originally Posted by disney_l81 View Post
With regards to drinks package, our daughters didn't show when we booked direct with celebrity, I didn't even think anything of it at first as I had it confirmed when I booked. It still didn't show when we boarded but was easily sorted when we got onboard by going to guest services, took all of 5 mins.
Brill, Thanks
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Unread 26 Sep 19, 10:10 AM  
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Originally Posted by SquishTheWhale View Post
We used them for our cruise last month and they were fine, never had a problem getting in touch so it could just be they are busier than normal.

The only issue I had is the guy who we booked with put my middle name down as Keith instead of Kate which was actually just funny. I don't think English was his first language. Quickly solved by calling back.
Keith
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Unread 26 Sep 19, 03:00 PM  
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Loulou127
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Originally Posted by digdisney View Post
Thankyou for the info, thats made me feel better I just wish they would get on with it!
Were going from Southampton, I might ask them again about the OBC. Between us were paying well over 30.000! missed the extra credit by hours! probably silly to some people, but im annoyed about it!
Becky, just another thought, if you intend to use your obc for excursions its an idea to think about it now while the exchange rate is low, once you can get into your celebrity account youll see your obc converted to and you can choose your excursions and use your obc to pay, one of the few instances where the rubbish exchange rate goes in our favour x
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Unread 26 Sep 19, 03:20 PM  
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Originally Posted by Loulou127 View Post
Becky, just another thought, if you intend to use your obc for excursions its an idea to think about it now while the exchange rate is low, once you can get into your celebrity account youll see your obc converted to and you can choose your excursions and use your obc to pay, one of the few instances where the rubbish exchange rate goes in our favour x
I have just logged into Celebrity and noticed I could book things directly with them, which I was shocked about. I presumed I had to do this Via our agent for some reason Soooo, chancing it I phoned Celebrity themselves about the $500 and they gave it me! I nearly fell off my chair! Planet Cruise said no chance.

Thanks for the tip with the $$$ excited
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Unread 2 Dec 19, 06:39 PM  
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Loulou127
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Originally Posted by digdisney View Post
I have just logged into Celebrity and noticed I could book things directly with them, which I was shocked about. I presumed I had to do this Via our agent for some reason Soooo, chancing it I phoned Celebrity themselves about the $500 and they gave it me! I nearly fell off my chair! Planet Cruise said no chance.

Thanks for the tip with the $$$ excited
Hi Becky, Celebrity have a sale on their excursions, if you were planning on using your obc for that it might be worth checking it out, Ive just done all ours and theyd come down by around 20pp thats a fair saving, just to be aware it doesnt say anywhere that theyre reduced, I found out from cruise critic and took a look, Id made a note of the prices of the ones we were interested in hence how I know how much theyve been reduced x
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