Lapland UK..

[Figmental]

The customer service has been a little bit lacking from LaplandUK we've found, sadly. We were meant to visit a couple of weeks ago but my DS was in hospital with pneumonia so we sadly had to cancel. We had paid for insurance and sent the hospital discharge letter off immediately and had a response from the insurer immediately saying they were waiting for LaplandUK to resolve. We've still heard nothing, which means they won't process the refund, which means our chances of being able to rebook a cancellation for our son is slowly slipping away.
We also made the mistake of paying in advance for 'jingles', Lapland currency, which if not spend you can exchange back into pounds at the end of the experience. The insurers have said they're only prepared to cover the tickets themselves, and LaplandUK have said they only refund jingles whilst you're at the experience, which isn't helpful when you couldn't actually go. Nowhere when booking did it say jingles weren't refundable/covered in case of cancellation.

I've emailed them multiple times and had no response but they don't have a telephone number to contact them on either. Looking increasingly likely that we'll have lost £100 in spending money and won't get our refund in time to rebook this year now For such a big/well established experience now I'd have expected better from the Customer Service team.

[MarkUK]

Originally Posted by Figmental

The customer service has been a little bit lacking from LaplandUK we've found, sadly. We were meant to visit a couple of weeks ago but my DS was in hospital with pneumonia so we sadly had to cancel. We had paid for insurance and sent the hospital discharge letter off immediately and had a response from the insurer immediately saying they were waiting for LaplandUK to resolve. We've still heard nothing, which means they won't process the refund, which means our chances of being able to rebook a cancellation for our son is slowly slipping away.
We also made the mistake of paying in advance for 'jingles', Lapland currency, which if not spend you can exchange back into pounds at the end of the experience. The insurers have said they're only prepared to cover the tickets themselves, and LaplandUK have said they only refund jingles whilst you're at the experience, which isn't helpful when you couldn't actually go. Nowhere when booking did it say jingles weren't refundable/covered in case of cancellation.

I've emailed them multiple times and had no response but they don't have a telephone number to contact them on either. Looking increasingly likely that we'll have lost £100 in spending money and won't get our refund in time to rebook this year now For such a big/well established experience now I'd have expected better from the Customer Service team.

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They have form for this i'm afraid. Quick enough to take the money. Do they still not have a phone line you can ring?

[Figmental]

They have one email address for everything which they don't respond to. No other email to contact them on. No telephone number either. Not sure what else we can do other than a chargeback through our bank?

[MarkUK]

Originally Posted by Figmental

They have one email address for everything which they don't respond to. No other email to contact them on. No telephone number either. Not sure what else we can do other than a chargeback through our bank?

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Charge back then. I fail to understand how they can’t have a telephone line the amount they charge!

[P&S]

So tickets go on sale for this year on Monday 31st March at midday, I'm hoping to get some tickets for this year as eldest grandson will be just 9 and youngest will be almost 3 so this is the only year with their ages really. Fingers crossed!

[MarkUK]

Originally Posted by P&S

So tickets go on sale for this year on Monday 31st March at midday, I'm hoping to get some tickets for this year as eldest grandson will be just 9 and youngest will be almost 3 so this is the only year with their ages really. Fingers crossed!

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We had a look. Ridiculously priced for a 3-4 hours experience

[Pep]

We got our tickets!. Really looking forward to it!
Like some have already said prices are eye-watering, they make Disney look VFM 🤣

[Eeyore rocks]

I agree, it is expensive….but it really is a magical experience. 💕💕

[P&S]

Got our tickets for the date and time we really wanted Extremely expensive but it's a one and done and we are all very excited to be going