Wrong name on universal ticket!7

[pegal]

Hi everyone

I just bought our universal 2 day tickets with express passes and Halloween Horror Nights add on. The day tickets and express passes are fine, but both of the HHN add on tickets are in my name so my boyfriend doesn't have one! I don't know if I made a mistake when assigning the tickets... I must have done.

I emailed them but the autoreply said it will take a few days for them to respond. Has anyone had this happen before? Could they send a new ticket with his name on?

We went for the print at home e-ticket option. I really don't want to have to buy the ticket again, it's already been a really expensive purchase! 😯

Thanks in advance

[pegal]

Really sorry to bump this but does no one have any experience of this happening? I haven't heard anything back from universal yet and I'm worried they aren't going to let him in to HHN, even though it's obvious I didn't intend to buy both tickets for me!

[Guest]

Hi, this happened to me too, I don't have a full answer yet but they told me that they do offer the option to pick up your tickets at their Will Call Kiosks with the credit card used at time of purchase. This option allows your tickets to be non-name specific. To print your tickets from the kiosks, simply swipe the credit card and enter the confirmation number. The machine will immediately print your tickets.
BUT in the confirmation e mail says that since the ticket is a print@home ticket, it cannot be picked up at an Will Call Kiosk, so I'm not sure, I just asked again, I'll let you know what they say.

[Guest]

Hi, like I promise, I have the answer from Universal.
They said the will modify the delivery method, they asked me for the confirmation number and only the credit card holder can do it.
I hope this helps you.

[pegal]

Thank you! They have said the same thing to me now too.. phew! Problem solved!

Have a great trip

[DIBBadmin]

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