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Old 12 May 17, 05:17 PM  
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#101
TEL N KEL
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Airtanker is being used from Glasgow and has been for a while
Airbus A330-243 (G-VYGK)— Thomas Cook Airlines is being used from Glasgow to orlando and back
It is also used from manchester to orlando
Flight tracking history for G-VYGK

Route Flight No Date Playback
Glasgow (GLA) - Orlando Intl (MCO) MT2966 2017-05-12 09:30:02
McCarran Intl (LAS) - Glasgow (GLA) MT2961 2017-05-11 19:41:02
Glasgow (GLA) - McCarran Intl (LAS) MT2960 2017-05-11 07:45:03
McCarran Intl (LAS) - Glasgow (GLA) MT2961 2017-05-08 21:23:01
Glasgow (GLA) - McCarran Intl (LAS) MT2960 2017-05-08 09:23:04
Orlando Intl (MCO) - Glasgow (GLA) MT2967 2017-05-07 21:32:03
Glasgow (GLA) - Orlando Intl (MCO) MT2966 2017-05-07 10:29:03
Gatwick (LGW) - Manchester (MAN) N/A 2017-05-07 07:41:02
Cancun Intl (CUN) - Manchester (MAN) MT2843 2017-05-06 21:19:02
Glasgow (GLA) - Cancun Intl (CUN) MT2612 2017-05-06 09:10:03
Orlando Intl (MCO) - Glasgow (GLA) MT2967 2017-05-05 23:48:02
Glasgow (GLA) - Orlando Intl (MCO) MT2966 2017-05-05 10:31:03
McCarran Intl (LAS) - Glasgow (GLA) MT2961 2017-05-04 19:33:03
Glasgow (GLA) - McCarran Intl (LAS) MT2960 2017-05-04 07:59:03
McCarran Intl (LAS) - Glasgow (GLA) MT2961 2017-05-01 21:26:02
Glasgow (GLA) - McCarran Intl (LAS) MT2960 2017-05-01 06:50:02
Orlando Intl (MCO) - Manchester (MAN) MT2753 2017-04-30 21:19:03
Glasgow (GLA) - Orlando Intl (MCO) MT2966 2017-04-30 10:28:03
Manchester (MAN) - Orlando Intl (MCO) MT2752 2017-04-30 07:29:04
Orlando Intl (MCO) - Manchester (MAN) MT2605 2017-04-29 20:47:02

Mobile entertainment on AirTanker
If you are travelling on AirTanker A330 G-VYGM, we are offering a new inflight entertainment service. This allows you to get access to much of the same inflight entertainment as the A330’s in our core fleet, all to your own smartphone or tablet.

We have a range of content available on the app for free plus you can upgrade to our Premium package when you get on board for just £5 per user. You can then choose from 30 films, over 50 TV shows, 5 games and more than 250 music albums to keep you entertained during your flight.

You can not complain it is in the T+C that they can change your aircraft

3.2 Aircraft
3.2.1 We will try to ensure that you are carried on the aircraft type and model specified in your
reservation or notified to you at the time of issue of your ticket. However, you should note that we
cannot guarantee any particular aircraft type and model and reserve the right to substitute a
different aircraft type and model. Additionally, we cannot guarantee that a substitute aircraft will
have the same seating plan or operate the same Pre-Booked Flight Services as the aircraft specified
in your reservation. Please refer to clause 3.3 below for further information on our flight services.
3.2.2 Occasionally, it may be necessary for us to supplement our fleet with aircraft operated for our
benefit by another airline. In such circumstances, we will try to make sure that you receive the same
level of in-flight service, entertainment and baggage allowance operated on our own fleet, but we
cannot guarantee that this is always possible. Please refer to clause 3.3 below for further
information on our flight services.
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Old 12 May 17, 05:41 PM  
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#102
toots82
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You can complain when they stupidly don't have any charging points for the devices we have to use to access this new system. And I would say if you've booked and then this has been introduced do complain. Yes it's in the t&c that they can change but they're clearly realising how silly it is. We've had our £300 refund and also an email from a different department stating we will have seat back IFE. Totally incompetent really.
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Old 12 May 17, 10:23 PM  
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#103
wdwlife
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Total disgrace. Now our flight from Glasgow on the 5th October has the stupid stream aircraft.
TC are fast becoming an absolute farce with this.
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Old 12 May 17, 10:41 PM  
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#104
toots82
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Originally Posted by wdwlife View Post
Total disgrace. Now our flight from Glasgow on the 5th October has the stupid stream aircraft.
TC are fast becoming an absolute farce with this.
We are Glasgow on the 4th October and they've said in one email that we won't have the streaming one as it's being used from glasgow on the 5th october. Another email on the same day offered us £300 comp. Unreal
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Old 13 May 17, 03:26 AM  
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PPM
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Originally Posted by toots82 View Post
You can complain when they stupidly don't have any charging points for the devices we have to use to access this new system. And I would say if you've booked and then this has been introduced do complain. Yes it's in the t&c that they can change but they're clearly realising how silly it is. We've had our £300 refund and also an email from a different department stating we will have seat back IFE. Totally incompetent really.
I think you can stop getting wound up. I did a dummy booking on 4th Oct From Manchester and the Airbus A330 on short lease from Airtanker is flying from Man to New York. This is the one with the streaming, so the one from Glasgow same day will have IFE . All the info is on the website. You just need a wee bit of detective work
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Old 13 May 17, 06:38 AM  
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#106
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Originally Posted by PPM View Post
You are on an Airbus A330 leased from Airtanker leasing with seatback IFE. All this is available on the Thomascookairlines website. Worth a look. Just do a dummy booking. You can find more info, by clicking our fleet, then partner airlines. Tells you plane reg number and what's on it.
Can you show screenshots of this? I can't find it anywhere looking on my ipad.
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Old 13 May 17, 09:25 AM  
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#107
toots82
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Originally Posted by PPM View Post
I think you can stop getting wound up. I did a dummy booking on 4th Oct From Manchester and the Airbus A330 on short lease from Airtanker is flying from Man to New York. This is the one with the streaming, so the one from Glasgow same day will have IFE . All the info is on the website. You just need a wee bit of detective work
I've been doing dummy bookings too and appreciate that you've had a look for me. I'm more annoyed that they put the warnings on our flights then contradicting info on the flight details. Not helped by them seeming to have a totally new website? I think everything to do with them will have me wound up now. It's been a saga from start to finish. They took extra money which we had to repeatedly chase, booked seats then released them again which took another million phone calls (Maybe a teeeeeny exaggeration) then this. Ok... deep breath... its only a planeeeeeee 😁
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Old 13 May 17, 09:26 AM  
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#108
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Originally Posted by Hollie04 View Post
Can you show screenshots of this? I can't find it anywhere looking on my ipad.
On the website I was on yest, when I did dummy booking then selected the flight I wanted, click flight details. Then look at entertainment. The streaming one says streaming. The other says available to upgrade or something like that.
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