Consumer Rights

[*cath*]

I'm actually fuming with myself.

Anyway, we've used a roofer many times over the years, he put our main roof on and has done re-pointing etc all to a good standard at a good price. So when he said he could put us a new dormer roof on at a decent price we said yes as it was 15yrs old.
So 3 weeks ago he did the work, took him a couple of days. Bob's your uncle! a day later, just as we were going away i noticed water coming in. We've never had a leak with the old roof so i was miffed to say the least. We had to leave it in his hands while we were away and he said he'd fixed it.
Came back off holiday to find the towels and bucket we'd put out all wet and soggy, ceiling wet and it had travelled down the wall, made the plasterboard wet and the TV had fallen off the wall. Also the smell was awful, think cat pee. He came round again and 'Fixed' it. Then came back a couple of days later to just check on things and put fascias back etc... He's basically been back 4 times and today it is leaking again. So enough is enough and i got another roofing company out to take a look. He was mortified.
He says he's basically used pond liner and it's like a patchwork quilt held together by silicone! What cost £400 is now 4 times as much, not to mention it may need a new ceiling and redecorating. At the very least i can ask for my money back can't i?
However, as he's the local roofer i only have his first name and telephone number, no idea where he lives :O :O
Help!

[DizzyDisneyMum]

Could you Google his first name and number? That should come up with more information.

[*cath*]

It's a mobile number.
Having spoken to him he has apologised and said he will drop the money off. We'll see if he actually does

[Col&Ali]

Very shoddy! If he doesn't give you your money back you may wish to ask your insurers advice ... one time when this happened to us the insurers claimed back separately against the workman.

[catherinesian]

Oh my, you need to get his insurance details somehow and claim off them. Is he a part of any trade body and could you contact them for advice?

[skb 123]

I would be tempted to go down the insurance route because of the further damage as a result of his sub-standard work. Do you have the optional legal cover with your buildings policy? You might at least be able to get advice from them, or even get them to pursue a claim against him.

[*cath*]

Insurance wont help with the roof because it's down to rain and it doesn't cover leaks apparently

[400ixl]

He or his insurance should be putting the sub standard work right. He quoted for an outcome, returning the money does not get him out of his liabilities.

He should be covering the costs of getting the job done properly.

[*cath*]

Another builder has looked at his work. I'm not sure I'd trust him to mend a broken ornament let alone a roof looking at that work.

[400ixl]

Still shouldn't be at your additional cost though.