Musement

[Mickeyspals]

Originally Posted by mc-bige

I don't have a barcode on my downloaded ticket, just a PDF with a ticket code 5
Digit number. I hope I get another email from musement , if not I will be stuck with no fastpass+

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When did you buy your tickets? It took 2 days for our confirmation to come through.

[mc-bige]

Originally Posted by Mickeyspals

When did you buy your tickets? It took 2 days for our confirmation to come through.

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Booked on Saturday, I got an email on the Saturday night saying "order has been received"

Got another email today (Monday) saying
"Order complete" and to download tickets and I got this pdf (can't upload screenshot)

[mdsmith78]

Originally Posted by mc-bige

Booked on Saturday, I got an email on the Saturday night saying "order has been received"

Got another email today (Monday) saying
"Order complete" and to download tickets and I got this pdf (can't upload screenshot)

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I also have this problem and been trying to sort all night with them

The voucher they have sent me has no barcode on and cannot be linked.sound the same as yours.
I'm certain it's wrong and I've been sent just the Musement conformation number and not the ticket voucher.

The last time I bought off them I got a Disney will call voucher with barcode which had a number under it which I could link to my Disney experience .

I'm waiting on a call back tomorrow. If I get nowhere I'm going to my local TUI shop as they own Musement.

I'll update tomorrow

[mc-bige]

I had an online chat with someone in Musement, (i think they are an Italian company, not sure about TUI) and she said i would get "disney land ticket" (whatever that means) 24hr before date of entry! , this is not good as it wont be enough time to book fastpass+ in the middle of June.

i hope i'm wrong, but if this is the case, i cant recommend Musement for disney tickets if they don't provide fastpast+ 30 days before entry.

[mc-bige]

Originally Posted by mdsmith78

I also have this problem and been trying to sort all night with them

The voucher they have sent me has no barcode on and cannot be linked.sound the same as yours.
I'm certain it's wrong and I've been sent just the Musement conformation number and not the ticket voucher.

The last time I bought off them I got a Disney will call voucher with barcode which had a number under it which I could link to my Disney experience .

I'm waiting on a call back tomorrow. If I get nowhere I'm going to my local TUI shop as they own Musement.

I'll update tomorrow

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please post up here if you have any luck, i will do the same. i have sent an email to disney florida , so let see if i get an answer.

Musement wont refund me the tickets.

i do hope i haven't wasted my money.

probably should have books with undercovertourist, they were slightly more expensive.

[Mickeyspals]

Originally Posted by mc-bige

please post up here if you have any luck, i will do the same. i have sent an email to disney florida , so let see if i get an answer.

Musement wont refund me the tickets.

i do hope i haven't wasted my money.

probably should have books with undercovertourist, they were slightly more expensive.

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Oh that's not good. We have been able link ours but not do fast passes, hope its what other dibbers have suggested and it's because of the 30 day time window. Getting nervous now. Hope you get sorted

[Hipstalike]

Originally Posted by Mickeyspals

Oh that's not good. We have been able link ours but not do fast passes, hope its what other dibbers have suggested and it's because of the 30 day time window. Getting nervous now. Hope you get sorted

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If you've been able to link the tickets, you're definitely fine. I'm pretty sure that since Disney introduced date-specific tickets last year you can only start selecting FP as soon as you're 60/30 day out from that date and not for any date in the next 30 days. It used to be that way because there was no way for Disney to know when you would actually use the ticket, so they had to allow you to pick FPs for whenever.

As for the 24h thing, all I can say is keep insisting Musement take care of it. I've read a lot of stuff on here about them, but in the end they always come through it seems. You just have to do a lot of complaining to get there, unfortunately.

[mdsmith78]

Originally Posted by mc-bige

please post up here if you have any luck, i will do the same. i have sent an email to disney florida , so let see if i get an answer.

Musement wont refund me the tickets.

i do hope i haven't wasted my money.

probably should have books with undercovertourist, they were slightly more expensive.

See more...

I have received my " will call voucher today via email " and have linked to my Disney experience.
I eventually spoke with a Spanish woman who was brilliant and understood what I was trying to say re correct voucher being sent.
Let me know if your unsuccessful and I'll send you her name and some details and you can refer to me and at least she will know the issue.

[Mickeyspals]

Originally Posted by mdsmith78

I have received my " will call voucher today via email " and have linked to my Disney experience.
I eventually spoke with a Spanish woman who was brilliant and understood what I was trying to say re correct voucher being sent.
Let me know if your unsuccessful and I'll send you her name and some details and you can refer to me and at least she will know the issue.

See more...

So pleased you managed to get sorted

[mc-bige]

Made contact with musement just now again, different person again, I just think English is not the person's first language, so there seems to be confusion on their part. They said this time I will recieve a "will call " voucher in a few weeks, I'm currently in 2.5 months from my visit , so hopefully will get it 30 days Before I go. If not I will keep bugging them.