Alamo bill higher than expected?

[LPCKG]

Originally Posted by Gryff

Over charging hasn’t been an issue for us for a good 2/3 years we do 3/4 trips a year but at the beginning of this month it seeemed to be
A real problem I saw most folks returning cars well those that scrutinised the bill had issues the quest the kiosk got way bigger after me
Just check at the barrier on the way out it says zero and when they hand you back the slip when you take the car back it says zero if you already paid for fule
Tolls and admin fee won’t show up till later on your CC if you use the
Toll pass we have our own MR T I’m sure just pays at the toll booth

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Thank you x

[Gryff]

If you go through the sun pass lane it will automatically charge its number plate recognition now there will be an admin fee plus tolls
On your CC bill after you return home
The admin fee will depend on your hire company Alamo is around $20
Per length of hire
Hope that helps

[Mr Tom Morrow]

Originally Posted by Brinko

So the only extra that I have is the "Fuel Service Option, Full - Empty" obviously that has been pre-paid, so it should still say 0 when I go to leave the garage. Judging from that I should not have to pay a penny?

Is there a reason people have been getting charged? Or is Alamo just trying their luck.

Thanks!

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Hi. You say 'prepaid' but it rarely is unless you have one of the Gold type Insurances which give you the free tank. I suspect you may have this as you have a young driver package.

If you dont have that you actually pay for the tank on your return even though you requested it weeks or months beforehand.

If you have the former then it will be $0.

I dont think companies deleiberately scam customers it's normally a computer glitch that causes issues. I dont adopt that view with the desk clerks though who will skin you alive given half a chance.

[Burgmeister]

Sorry to join in with more questions but...

When you say check the receipt at the barrier, presumably that is when you collect the car at the beginning of your holiday? If you opt to prepay fuel will it still say $0? If you aren't happy that it says what you expect it to say do you sort it out at the barrier or park up and discuss it at the kiosk?

I was hoping that by going with Alamo my rental would be seamless.

Thanks

[Gryff]

If as MR T says if you have a package that says full to empty fule is already paid for
If you opt to pay at the kiosk your bill should still have zero there
With the fule cost shown
When you hand the car back the only charge you should have is the
Cost of the fule as stated on the paperwork you got at the barrier
Dispute it at the barrier before you leave the garage if you are not happy I always take a good few minutes to check the final print out before I drive away no matter how tired I am nor how big the que is behind me been stung once never again

[Mr Tom Morrow]

Originally Posted by Burgmeister

Sorry to join in with more questions but...

When you say check the receipt at the barrier, presumably that is when you collect the car at the beginning of your holiday? If you opt to prepay fuel will it still say $0? If you aren't happy that it says what you expect it to say do you sort it out at the barrier or park up and discuss it at the kiosk?

I was hoping that by going with Alamo my rental would be seamless.

Thanks

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The barrier receipt will show $0 if no extras added.
If fuel is added it shows that amount, plus tax, plus airport user fee. However it doesn't get billed to you at that stage.

Just check nothing else is on there.

[Brinko]

Originally Posted by Mr Tom Morrow

Hi. You say 'prepaid' but it rarely is unless you have one of the Gold type Insurances which give you the free tank. I suspect you may have this as you have a young driver package.

If you dont have that you actually pay for the tank on your return even though you requested it weeks or months beforehand.

If you have the former then it will be $0.

I dont think companies deleiberately scam customers it's normally a computer glitch that causes issues. I dont adopt that view with the desk clerks though who will skin you alive given half a chance.

See more...

You got it!
We have the Gold package (like you said, because of my age)

I will keep an eye on the tickets! Thanks for making me aware!

[aqualiv]

The bill says - less bill to Alamo uk pre paid gold.co.uk $959
Total charges: $0.00


Original bill $584