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Old 21 Jan 20, 06:08 PM  
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Elodie
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Join Date: Jan 17
How to book - DCL site not working?

We’ve been trying to book a DCL cruise since last night, but we keep getting as far as the payment page then getting an error message.

I was going to call instead, but it says the phone lines are only open until 7pm / 8pm (I can’t remember which, but either way, the girls are still up, so I can’t go ringing to book a cruise to surprise them with while they’re in and out of the room!) They’re both out tonight, but at different times, with just a 15 minute overlap, and I don’t suppose that will be long enough to call and get it booked without being overheard.

Is there anything else I can try? I only get 30 mins for lunch at work, so again it’s probably not enough time to eat lunch AND get through to book a cruise! I should get chance on Friday if I can’t manage it before then.

Is there any other site I can use to book online? I need to have free cancellation / changes, as we’re only booking 2021 as a safety net.*

*Long story, but we’d prefer to get the same cruise for 2022 instead of 2021, so this is just a safety net if that isn’t possible.
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Old 22 Jan 20, 08:21 AM  
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gismo1554
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The only thing I can think is book through a TA. Almost all american ones at least would have the same t&C as Disney. Trouble is that you will then end up paying in $s which might be an issue.

Also have you tried different devices/platforms? I find it often plays up on Safari but can usually get it to work on Chrome fine. That said I haven't tried in last few days to book anything
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Old 24 Jan 20, 03:31 PM  
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Elodie
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Thank you, we got it booked over the phone in the end (direct with DCL but had to pay in $ as it was on the phone.) It’s not a huge problem, as we have a Halifax Clarity card, but it could cost a little extra depending on exchange rates (or if we’re lucky, it could cost a little less. I guess if the exchange rate is good at any point once we know if we are sticking with this booking, then we should just pay there and then to save a few pennies.

(p.s. I had tried different browsers, and on mobile / iPad / 2 different laptops, but no luck. Safari repeatedly crashed at various points throughout the booking process, Chrome lost all the scroll bars, which made it fiddly to book, then crashed anyway, and IE wouldn’t load up the site at all! Thank goodness for the good old fashioned home phone!)
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WDW Nov 1988/DLP Cheyenne Aug 2016/DLPDLHDec 2017/DLP Santa Fe May-Jun 2018/Magic at Sea cruise Jul-Aug 2021/WDW & 2 Wish cruises Aug-Sep 2023/DLP Newport Bay Compass Club Aug 2024/Fantasy’s first ever cruise from the UK Jul-Aug 2025

Edited at 03:37 PM.
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