Holiday Cancellation - TUI

[ElizaDoolittle]

Has anybody had any experience with TUI and the cancellation of their holiday. Were you able to transfer it into other names?

I have had a steep learning curve with regard to this holiday and I have learned a lot about travel insurance. It was right at the last minute a problem came to light that I had forgotten all about.

We were due to fly out of Gatwick on 22nd May for two weeks on the Dreamliner staying at Rosen Inn Internation with transfer but cannot go now.

We are having trouble speaking to somebody at Tui because their online help is constantly unavailable due to busyness. We have emailed them but it takes 72 hours for a response and their "instant" email address comes back undeliverable. My husband is going to ring at 9:00am, fingers crossed he gets through to somebody.

There is definitely something to be said for booking through a travel agent and my personal experience definitely persuades me to do this in the future.

Just wondered whether anybody else has been in this situation and can offer any advice.

We understand fully that we are going to lose all our money we were very sad, but now just got to move on.

Maybe we can sell it on I don't really know, but understand with just four days to go, probably too short notice for most.

Sorry for this very bland and sad post.

[jellie]

Sorry to hear you’re having to cancel. Depending on the reason tui may agree to credit the holiday, but won’t allow name changes unless one of the original party is still travelling. A friend of mine had to cancel last week and that’s what he was told.

[Mazascouser]

Are you not insured, I would get in touch with them first you would be surprised what your insured for. Good luck fingers crossed.

[ElizaDoolittle]

Originally Posted by Mazascouser

Are you not insured, I would get in touch with them first you would be surprised what your insured for. Good luck fingers crossed.

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Thank you, sadly it was our insurance that failed, therefore no insurance to claim on. It has been a steep learning curve.

[Lindaelaine]

Just a thought , remembering your previous posts about insurance have you tried a specialist insurer who might insure you, or even try to get a company who will insure for a single trip ? I'm guessing your problem is more to do with not being able to get insurance , if so there could be possibilities to salvage the holiday . Apologies if I'm barking up the wrong tree

[ElizaDoolittle]

Originally Posted by Lindaelaine

Just a thought , remembering your previous posts about insurance have you tried a specialist insurer who might insure you, or even try to get a company who will insure for a single trip ? I'm guessing your problem is more to do with not being able to get insurance , if so there could be possibilities to salvage the holiday . Apologies if I'm barking up the wrong tree

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Thank you. We have spoken extensively with travel insurance and whilst I can get travel insurance I cannot get cover for my long list of pre-existing medical conditions. Some of them would have no effect on travel, but a couple of them could (unlikely) but could and it is just not worth the risk. I have therefore given up. Something is telling us not to go.

Travel insurance is a minefield and I have learned a lot.

[lizzie145]

Originally Posted by ElizaDoolittle

Thank you, sadly it was our insurance that failed, therefore no insurance to claim on. It has been a steep learning curve.

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If the insurance failed then you can take it further with the company
Though if it is something that you didn't declare to them when you bought it then they didn't fail.

[ElizaDoolittle]

Originally Posted by lizzie145

If the insurance failed then you can take it further with the company
Though if it is something that you didn't declare to them when you bought it then they didn't fail.

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You are right, the travel insurance company did not fail but the insurance failed to cover me. I am not apportioning blame to the travel insurance company.

It is my fault, but it was something I was not aware of, as I would certainly not have left it until five days before travel before bringing it to anybody's attention.

Sadly a mistake was made by unbeknown by myself resulting in us losing our holiday.

[ElizaDoolittle]

Originally Posted by jellie

Sorry to hear you’re having to cancel. Depending on the reason tui may agree to credit the holiday, but won’t allow name changes unless one of the original party is still travelling. A friend of mine had to cancel last week and that’s what he was told.

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Thank you. I thought this was the case.

[RM2016]

You don’t say why you are cancelling but it’s worth phoning your insurance and seeing what they can do to help. TUI will allow different people to travel but one of the original party must remain.