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Old 2 Oct 20, 06:54 AM  
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#41
amy56
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Originally Posted by fiona3103 View Post
Just be careful when reusing the vouchers. They are a once only thing even if you book a fully refundable rate as I just found out. I booked a hotel for a show at the NEC which has just been cancelled and they wouldnít move the booking without me losing the voucher amount. Eventually I spoke to one of the team, weirdly based in Phoenix, Arizona, who agreed to refund the voucher amount if I made a new booking and paid in full, Iíve hedged my bets (again!) and booked one for the night before weíre due to fly to Florida on our rebooked holiday. Thing is they actually refunded my debit card with the voucher amount. Considering they still havenít refunded the cash amount from my cancelled March booking Iím taking it! Oh and the transaction shows as Hotels.com/Expedia on my statement for the payment. I didnít realise they were one and the same.
Thatís really helpful to know - thank you ever so much for posting👍 Although I still havenít heard about my voucher yet and hotels.com had supposedly escalated it to a manager but no reply as yet, guess I will be chasing them.
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Old 2 Oct 20, 07:43 AM  
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Bee happy
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I called last week as am keen to book Hard rock hotel next year,its £500 a night. The hotel says free cancellation but Tesco confirmed this doesn't cover clubcard vouchers,so will lose them all if we have to cancel.
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Old 2 Oct 20, 08:16 AM  
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#43
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Originally Posted by Bee happy View Post
I called last week as am keen to book Hard rock hotel next year,its £500 a night. The hotel says free cancellation but Tesco confirmed this doesn't cover clubcard vouchers,so will lose them all if we have to cancel.
This is what I was planning too, although I will probably still book on the basis that if we canít go to Florida, then I doubt Iíd use the vouchers anywhere else anyway. Presumably weíd still get a refund for the cash element on a refundable booking though?
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Old 6 Oct 20, 02:37 PM  
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#44
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Has anyone else yet to receive their Tesco clubcard/hotels.com vouchers for cancelled August bookings?

Iíve chased hotels.com twice via chat and supposedly (twice) a manager is meant to be getting back to me and I also emailled Tesco a couple of weeks ago, but again I havenít had any response.

I was just wondered if anyone else has had to chase and who they got through to and weíre you successful with getting the vouchers back?
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Old 6 Oct 20, 05:26 PM  
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Originally Posted by amy56 View Post
Has anyone else yet to receive their Tesco clubcard/hotels.com vouchers for cancelled August bookings?

Iíve chased hotels.com twice via chat and supposedly (twice) a manager is meant to be getting back to me and I also emailled Tesco a couple of weeks ago, but again I havenít had any response.

I was just wondered if anyone else has had to chase and who they got through to and weíre you successful with getting the vouchers back?
I still haven't received mine as yet. I haven't tried chasing so far however.
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