|
Disneyland Paris Trip Planning Disneyland Paris Holiday Planning Questions and Tips. |
|
Thread Tools | Search this Thread | Display Modes |
26 Aug 14, 08:50 PM |
#1
|
Guest
|
Here at the moment!
We are here at the moment on our disney moon!
Weather is a bit pantheistic we have had a fairly chilled nice day! We are a little disappointed today We arrived last night and spent the night in dream castle, we then jumped on the bus early and headed to DLH to drop our luggage and peruse at our leisure! We checked in all fine and then jean Louis came out to speak to us, DLH was overbooked and they didn't have a room for us i was VERY tired and VERY emotional due to the last week and the wedding so very nearly cried . So off we headed to HNY for tonight with a promise to be transferred back to DLH tomorrow. We were promised a suite with no inconveniences. I was very reluctant but they also gave us 100€ to spend in cafe mickey at lunch. We tootled off to cafe mickey and had an amazing lunch! DD loved the character interaction! So we then bumbled up the HNY to check in and get our room as it was 3:30. The room is beautiful, I cannot fault it, but there is no bed for our daughter except the sofa bed in another room. It is a lovely room and I would be very happy if I had booked it, but I didn't, I booked DLH and it is not DLH so feeling a little disheartened. Combined with we missed the parade due to sorting it all out and then it's pouring so are not going to dreams! Hopefully(and for the receptions sake) they will have the extraordinary room ready for us at DLH in the morning as promised! |
26 Aug 14, 08:59 PM |
#2
|
|
VIP Dibber
|
Oh what a shame. Disneyland Hotel is extra special and I would also be disappointed.
|
|
|
26 Aug 14, 11:07 PM |
#3
|
|
Apprentice Imagineer
|
Aaawww, that's such a let down, I hope they pull out all the stops for you and you still get to make the most of your stay. If you still feel unhappy I would file an official complaint, if not with the hotel, then with City Hall, make a big deal as it's a Special Occassion, you could possibly end up with a free visit
|
|
|
27 Aug 14, 07:58 AM |
#4
|
|
Very Serious Dibber
|
Oh no hoping you get good news this morning. I'm with jazzluvva make a huge fuss and see what else you can get.
DLH is a huge expense compared to the other hotels and there's also the time you're spending sorting everything out.
__________________
DLP: Aug 92, Aug 97, Jun 02, Nov 07, Apr 11, Feb 15, May 16, Oct 16, May 17 WDW: Oct 96, Feb 04, Feb 06, Feb 08, Oct 13 Disneyland: Mar 99, Sept 06 Tokyo Disney: Apr 98 |
|
|
27 Aug 14, 08:31 AM |
#5
|
|
Imagineer
Join Date: Jan 12
|
Hopefully they will sort u today!
Go and speak to customer relations at city hall too...we complained about cafe mickey and got a free fast pass each, unlimited hot and cold drinks all day and free helium balloons for the kids. |
|
|
27 Aug 14, 11:06 AM |
#6
|
Guest
|
I am definately going to city hall to complain thanks guys! We are sat in cafe fantasia at the moment, we had to check out of HNY and come over to DLH but are now without a room again until 3am!
After I finished writing the original thread I found our bed sheets were dirty in the HNY and our room was right by a generator which made a buzzing sound every minute which lasted for 11 seconds each time (can you tell it kept me awake! ) so at the moment DH is half asleep in a chair and DD is flat out on her pram! The staff at HNY were rude and unhelpful and after staying I did not want a cot for DD as she sleeps in a bed, they still bought a cot and didn't make up the sofa bed for us! So she ended up in bed with use which again added to an awful night sleep! I could honestly cry! We did EMH this morning and got on all the rides open but we are so tired we don't know what to do! We just need to sleep but can't as we don't have a room! I am so upset about it all! xx |
27 Aug 14, 11:23 AM |
#7
|
|
Imagineer
Join Date: Jan 12
|
I'd go to city hall now while you are so upset!
|
|
|
27 Aug 14, 11:36 AM |
#8
|
|
Serious Dibber
|
I would go now too, that is absolutely unacceptable service from them, espc when it is such a special occasion.
I really hope that you get this sorted as soon as possible.
__________________
WDW International Drive long time ago! DLP Explorers 2004 DLP Davy C's 2010 WDW Beach Club/Hard Rock 2012 DLP Santa Fe 2014 DLP Sequoia Lodge GF 2015 WDW CBR 2016 Planning Port Orleans 2017 (and taking mum!) |
|
|
27 Aug 14, 11:47 AM |
#9
|
|
VIP Dibber
|
Absolutely unacceptable. Go to City Hall, and don't be 'British' about it - tell them firmly and clearly that you expect this sorted immediately and/or your money refunded. Particularly as it is such an important occasion for you.
__________________
DLP: day trips 2000, 2003; Cheyenne Sep 2009, Feb 2011, Nov 2018; Sequoia Lodge June 2008, May 2012; Elysee May 2012, Jan 2013, Sep 2013; Disneyland Hotel Mar 2015, Santa Fe Nov 2016; Newport Bay Sep 2017, Ibis Sep 2019, Hotel NY Art of Marvel Nov 2021
WDW: Port Orleans Riverside Dec 10; SSR Nov 14 |
|
|
27 Aug 14, 11:56 AM |
#10
|
|
Excited about Disney
Join Date: May 14
|
Oh I feel so bad for you - what a terrible experience.
As Gill H and the others have said, go to City Hall and create the biggest fuss. Cry and throw a tantrum and tell them that you have friends in high places (I live on top of a very high cliff ). I really hope it gets sorted out for you and don't just accept the first thing they offer you as compensation - they should be offering you a lot to make up for this which is purely their fault. Good luck
__________________
Jackie WDW - 1989, 2006 Once in a Lifetime Trip to WDW DLP - 2004, 2014 London & DLP November 2014 - pre-trip report |
|
|
Thread Tools | Search this Thread |
Display Modes | |
|
DIBB Savings |
AttractionTickets.com
Get £10 off each Disney Ticket with the code ATDIBB10 Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS |
theDIBB Blog |
Aquatica Orlando announce the grand opening of its newest attraction, Tassie’s Underwater Twist, on 15... Read More »
Starting April 5, 2024, at Walt Disney World Resort, Disneyland Resort and Disneyland Paris, the... Read More »
With spring breezes already gently blowing across Walt Disney World, it is time to welcome... Read More »
|
theDIBB Menu |
Exchange Rates |
US Dollar Rates
Euro Rates |
DIBB Premium Membership |
Did you know you can help support theDIBB with Premium Membership? Check out this link for more information and benefits, such as... "No adverts on theDIBB Forums" Upgrade Now |