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Unread 15 Mar 19, 05:38 PM  
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#1
lpd222
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Join Date: Feb 17
Anyone had their Vroom cancelled?

With less than 3 weeks to our holiday Virgin have decided to tell us they have over booked the Vroom so have cancelled our booking.

They have tried to accommodate us in another lounge but they are all full.

So sorry, we'll pay you 58.50 end of story.

I'm pretty miffed to be honest - has anyone else had this?
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Unread 15 Mar 19, 05:51 PM  
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sully301
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Join Date: May 05
Originally Posted by lpd222 View Post
With less than 3 weeks to our holiday Virgin have decided to tell us they have over booked the Vroom so have cancelled our booking.

They have tried to accommodate us in another lounge but they are all full.

So sorry, we'll pay you 58.50 end of story.

I'm pretty miffed to be honest - has anyone else had this?
so would i be and i'd be ringing up to tell them that. If you cancelled part of your holiday ten they'd be charging you more than that!
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Unread 15 Mar 19, 06:02 PM  
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#3
lpd222
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Join Date: Feb 17
I have spoken to a very rude woman at the call center & have also written to the MD direct. The reply was basically tough - have a great holiday.
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Unread 15 Mar 19, 07:53 PM  
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Trebor1
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Originally Posted by lpd222 View Post
I have spoken to a very rude woman at the call center & have also written to the MD direct. The reply was basically tough - have a great holiday.
Ask who to contact to raise a formal complaint. You may find you could get a bit more compensation
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Unread 15 Mar 19, 08:40 PM  
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sully301
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Join Date: May 05
Originally Posted by lpd222 View Post
I have spoken to a very rude woman at the call center & have also written to the MD direct. The reply was basically tough - have a great holiday.
nice! well maybe next time someone else will get your business. I'm sure you'll have a lovely holiday though
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Unread 15 Mar 19, 09:27 PM  
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tearling
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Join Date: Sep 15
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Oh no! We are flying from Gatwick and it was included in our booking! Where was your from?
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Unread 15 Mar 19, 10:48 PM  
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#7
lpd222
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Join Date: Feb 17
I went to the MD & have responded to him referring to point 10 of their T&Cs.
Im not expecting much, but Ill be a bit of a nuisance to them for a bit 😂😂
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Unread 15 Mar 19, 10:50 PM  
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#8
lpd222
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Join Date: Feb 17
Were flying from Manchester- the flight schedules have changed which means they havent got room for everyone. I dont have a problem with that but our flight was changed in October last year & they tell me 3 weeks before we go!? They even sent me the voucher & then rescinded it! Bad customer service. Im sure youll be fine x
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