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Old 14 Aug 20, 12:03 PM  
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hols2florida
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We have flights booked to Fuerteventura with Ryanair for 22/8. 1 out of the 3 (we were flying back via Dublin) has already been cancelled by them & we are due a refund. Iíve contacted them to ask about us cancelling the other 2 based on the fact that we canít complete our journey, the FCO are advising against non-essential travel & we would be unable to quarantine when we get home. Ryanair said, it was advice from the government & not a restriction so we were not entitled to a refund or voucher as the 2 flights were still going. I contacted our insurance, who said if the advice about non-essential travel was still in place 48 hours before travel, we could submit a claim. Iím keeping my fingers crossed that it doesnít change in the next 6 days!
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Old 14 Aug 20, 10:35 PM  
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wayne77
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Thatís interesting.
Submit a claim to whom? How did you manage to contact Ryanair and receive a response?
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Old 15 Aug 20, 09:35 AM  
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dismamx2
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Originally Posted by hols2florida View Post
We have flights booked to Fuerteventura with Ryanair for 22/8. 1 out of the 3 (we were flying back via Dublin) has already been cancelled by them & we are due a refund. Iíve contacted them to ask about us cancelling the other 2 based on the fact that we canít complete our journey, the FCO are advising against non-essential travel & we would be unable to quarantine when we get home. Ryanair said, it was advice from the government & not a restriction so we were not entitled to a refund or voucher as the 2 flights were still going. I contacted our insurance, who said if the advice about non-essential travel was still in place 48 hours before travel, we could submit a claim. Iím keeping my fingers crossed that it doesnít change in the next 6 days!
Was this all on one ticket? Surely if they can't supply in full what you bought they need to refund you for the whole lot? I know a few people who 1 of the legs of a return trip was cancelled but they got refunded for the whole trip!

Hope you get sorted, we received our Ryanair refund last week from June, still waiting on vouchers from Aerlingus
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Old 15 Aug 20, 12:38 PM  
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hols2florida
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Originally Posted by wayne77 View Post
Thatís interesting.
Submit a claim to whom? How did you manage to contact Ryanair and receive a response?
We can put a claim in through the insurance. I managed to contact Ryanair on live chat. Iíve tried before & given up after 2 hours, but waited about 30 mins yesterday.
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Old 15 Aug 20, 12:40 PM  
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Originally Posted by dismamx2 View Post
Was this all on one ticket? Surely if they can't supply in full what you bought they need to refund you for the whole lot? I know a few people who 1 of the legs of a return trip was cancelled but they got refunded for the whole trip!

Hope you get sorted, we received our Ryanair refund last week from June, still waiting on vouchers from Aerlingus
It was 3 separate bookings, all with Ryanair as we saved about £400 by coming home through Dublin. Iíve now had confirmation that the refund for the cancelled flight is being processed but thatís the cheapest out of the 3 flights!
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Old 15 Aug 20, 01:02 PM  
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Originally Posted by hols2florida View Post
It was 3 separate bookings, all with Ryanair as we saved about £400 by coming home through Dublin. Iíve now had confirmation that the refund for the cancelled flight is being processed but thatís the cheapest out of the 3 flights!
Ahh I see! Hope you get something sorted
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Old 20 Aug 20, 09:50 PM  
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Iíve submitted my insurance claim for our flights today. It took a while to get everything together, but hopefully it will be worth it. Obviously thereís an excess but hoping to get back about £750, fingers crossed.
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Old 20 Aug 20, 10:55 PM  
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I think Ryan air are correct, they are still flying out and you had separate bookings so they dont know you cant get back to the UK.
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Old 21 Aug 20, 08:14 AM  
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Originally Posted by lizzie145 View Post
I think Ryan air are correct, they are still flying out and you had separate bookings so they dont know you cant get back to the UK.
Weíre claiming based on the fact that the FCO are advising against non-essential travel.
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Old 23 Aug 20, 12:55 PM  
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Originally Posted by hols2florida View Post
Weíre claiming based on the fact that the FCO are advising against non-essential travel.
So it would be through your insurance not ryanair for the other two legs
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