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Old 11 Sep 20, 08:37 PM  
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#1
FizzyWhip
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Join Date: Jan 19
Opodo refund?

Hi,has anyone been successful with getting a refund from opodo?
If you have , how did you manage it ?
We have used our last nerve on this shocking company and NatWest chargeback has massive delays so theyíre not helpful at the moment either !
TIA
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Old 11 Sep 20, 08:49 PM  
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Wishuponastar
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Join Date: Apr 19
We got the money back through barclaycard in the end. Opodo were awful. They promised a full refund back by mid August but still kept sending me emails to choose a voucher. Barclaycard paid is the money back in by early September. Hope you get it sorted soon. Iíll never use them again.
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Old 11 Sep 20, 08:54 PM  
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#3
FizzyWhip
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Mobile

Originally Posted by Wishuponastar View Post
We got the money back through barclaycard in the end. Opodo were awful. They promised a full refund back by mid August but still kept sending me emails to choose a voucher. Barclaycard paid is the money back in by early September. Hope you get it sorted soon. Iíll never use them again.
Sorry to hear that but glad you got your money back in the end .
We havenít even had emails about vouchers !
We first cancelled our flights in June as we had the no quibble cancellation cover which we paid extra for but we have chased them since and 2 weeks ago we were told theyíd now forward it to the airline and just checked and theyíve said we raised the refund on 6th of sep! canít even phone anymore as they wonít recognise our booking ref.
Disgusting.
Have messaged the CEO now so will see what little good that does 😡
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Old 11 Sep 20, 09:39 PM  
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Wishuponastar
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I canít believe you had no quibble cancellation cover and they are still dragging their heels. Unbelievable! Let me know how you get on.
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Old 11 Sep 20, 10:47 PM  
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#5
FizzyWhip
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Mobile

Originally Posted by Wishuponastar View Post
I canít believe you had no quibble cancellation cover and they are still dragging their heels. Unbelievable! Let me know how you get on.
I know .. about £100 for the privilege of nowt !
Thank you , will do .
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Old 12 Sep 20, 08:56 AM  
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Lu Lu
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It took us 5 months and lots of threats but I did get a refund from Opodo eventually. I think they have closed a lot of communication routes now but I got further by emailing at customercare@case.opodo.com and lots of threats of chargebacks with my bank. Just have to keep being persistent.
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Old 14 Sep 20, 07:19 AM  
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#7
FizzyWhip
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Originally Posted by Lu Lu View Post
It took us 5 months and lots of threats but I did get a refund from Opodo eventually. I think they have closed a lot of communication routes now but I got further by emailing at customercare@case.opodo.com and lots of threats of chargebacks with my bank. Just have to keep being persistent.
Seems that way .
Absolutely awful service and lots of false promises of call backs etc.. Thanks for the email , Iíll see if dh has used that one already .
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Old 27 Sep 20, 09:01 AM  
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#8
FizzyWhip
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Originally Posted by Wishuponastar View Post
I canít believe you had no quibble cancellation cover and they are still dragging their heels. Unbelievable! Let me know how you get on.
Thanks so much for your email suggestion, it worked and we got our money back about 3 days ago!
Dh did also email the CEO but no response (what a surprise) but think it was probably the address you gave us .
Thanks again
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Old 27 Sep 20, 11:48 AM  
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Lu Lu
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Originally Posted by FizzyWhip View Post
Thanks so much for your email suggestion, it worked and we got our money back about 3 days ago!
Dh did also email the CEO but no response (what a surprise) but think it was probably the address you gave us .
Thanks again

Youíre welcome, glad it helped! Yes we had tried CEO too with no luck!
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Old 27 Sep 20, 12:20 PM  
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#10
FizzyWhip
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Originally Posted by Lu Lu View Post
Youíre welcome, glad it helped! Yes we had tried CEO too with no luck!
Oh sorry Lu Lu , I quoted wrong person , Still in shock I think 😂
Thanks again !
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