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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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24 Oct 20, 11:56 AM |
#1
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Excited about Disney
Join Date: Apr 13
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Ba cancellation
Well finally had the email from BA cancelling our flight in 2 weeks time with a full refund. It was expected but still gut wrenching. When our April flight was cancelled couldn't complain about BA with the refund got it back within a week.
We had booked a Disney hotel separate and have emailed them to ask options , anyone in similar position if so have you heard anything from them. When we had the call a couple of months ago to ask us if we were still going she did tell me we could still get a full refund if we had to cancel due to the pandemic and get our money back lets see if that is still the case. We have a flight booked for April and staying in a villa so countdown now starts again. |
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24 Oct 20, 11:59 AM |
#2
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VIP Dibber
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I've found BA outstanding through this pandemic. I've had a number of flights cancelled and have managed to get refunds and rebooks with ease.
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24 Oct 20, 12:07 PM |
#3
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Imagineer
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I agree, BA were excellent with me too. My refund was on my card 3 days after they emailed me to say my September flights were cancelled. I have happily booked next year's flights with them.
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24 Oct 20, 01:08 PM |
#4
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Imagineer
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We must be in the minority... BA were appalling with us and insisted on a voucher. 4 hours on the phone at one point.
I don't know why we really book with them, their service gets worse every year. Mind you, bit disappointed with Easyjet at the moment too, though we are getting a refund with them.
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Econolodge Hawaiian Maingate in its Hey Day ! Villa we won on "Big Breakfast". Hyatt Regency Grand Cypress. POFQ/Sheraton Safari.The wonderful Al Qasr - Dubai. 2008 Luxury and Romance in the wonderful Maldives in a Water Bungalow. 2009 Burj Al Arab/Atlantis/Al Maha.Dubai WOWWIEEE! 2010 5nts Disney's Old Key West/Contemporary./7nts Universals Portofino. 2012 Al Maha Desert Resort & Spa,Dubai and Italy. 2014 -Norfolk, Sirmione Italy, Burj Al Arab/Al Qasr, thank you to my wonderful husband.x Edited at 01:09 PM. |
24 Oct 20, 01:15 PM |
#5
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Imagineer
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BA were brilliant for us.
Both May and Sept flights were refunded in 3-4 days. Wonder if it’s different as they cancelled the domestic part both times so we were given a full refund even though at that point they hadn’t cancelled the Orlando flights.
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24 Oct 20, 01:29 PM |
#6
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Imagineer
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24 Oct 20, 01:31 PM |
#7
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VIP Dibber
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That’s such a shame 😢, I know many of us have had exemplary service from them (and in my case from American Airlines and Delta too), I won’t hesitate to use any of the three again - In fact I would actively choose them over other companies now. I must admit that I am now very wary of Virgin though, after seeing so many bad reports on here.
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24 Oct 20, 02:03 PM |
#8
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Apprentice Imagineer
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We were in same position. BA refunded our flights without any trouble at all and money in our account within three days.
We had hotel booked separately at Disney. I telephoned them and explained and again had a full refund in my account within three days. We also had Travelodge booked at Heathrow and have had a voucher valid until April so happy with that. We have rebooked for May 2021. Fingers crossed
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Natalie |
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24 Oct 20, 02:09 PM |
#9
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VIP Dibber
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We have had 4 lots of flights cancelled so far and now waiting for January to be cancelled. BA have been fantastic every time, I have received refunds and rebooked.
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24 Oct 20, 02:47 PM |
#10
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Thread Starter
Excited about Disney
Join Date: Apr 13
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