Speedy BA chat today

[munmun]

Two episodes with BA online chat today about different things. 10am this morning through in 10 mins and Avios flight cancelled efficiently.

2pm, tried to add API to a booking but new details refused as said sex and title didn't match (they did)
Zaid on chat filled the information for me and all done very quickly.

A good efficient service today.

[Scotty]

Interesting, we are still trying to get someone to talk to us about our cancelled flights in February.

[NewtoOrlando]

I had the same issues with the API last night! Would only accept DH's if I put him down as female, even though it said Mr. Ended up going on the app, updating it to Male on there and then it saved it. Silly glitches!

[2020holibubbles]

Same issue with API for my 8 year old … hoping online chat will get sorted but it’s a holiday booking so maybe they won’t be able to help 😬

[munmun]

Mine was a holiday booking and general chat sorted it

[2020holibubbles]

That’s reassuring thank you - last time I got on to BA chat they wouldn’t touch my booking unless it was a member of the holidays team.

[Scotty]

I got through to a real person today (2 actually - 1 flight only and 1 holidays) and they said that as it was in the past they could not help.
Not happy.

[Peko]

Originally Posted by 2020holibubbles

That’s reassuring thank you - last time I got on to BA chat they wouldn’t touch my booking unless it was a member of the holidays team.

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It depends what the issue is. The OP just needed API info added. Since that’s not a change to the ticket / booking and doesn’t involve any non-flight items, the BA contact centre agents can deal with it, even though it’s a BAH booking.

If the issue involved any change to the booking (eg rebooking due to schedule change or cancellation), it would have to go to BAH people.

On a related note, if the issue with API incorrectly blocking title / gender combinations is still happening, would suggest a couple of ideas that may avoid having to contact BA:

1. Access MMB from the BA app and do the API there. This has worked for me and others.

2. Log out of your BA account and access the booking using name and booking reference, then submit the API. I’ve read this worked for some people, didn’t try it myself.

[munmun]

Originally Posted by Peko

It depends what the issue is. The OP just needed API info added. Since that’s not a change to the ticket / booking and doesn’t involve any non-flight items, the BA contact centre agents can deal with it, even though it’s a BAH booking.

If the issue involved any change to the booking (eg rebooking due to schedule change or cancellation), it would have to go to BAH people.

On a related note, if the issue with API incorrectly blocking title / gender combinations is still happening, would suggest a couple of ideas that may avoid having to contact BA:

1. Access MMB from the BA app and do the API there. This has worked for me and others.

2. Log out of your BA account and access the booking using name and booking reference, then submit the API. I’ve read this worked for some people, didn’t try it myself.

See more...

I tried both of these and they didn't work, agent managed to put details in but when I rechecked he had put our phones as based in Kudishstan, not sure the US would be keen on that

[2020holibubbles]

Yep it was the gender/title issue. My agent was halfway to helping me when I thought I’d try the app and it worked. it was handy to get through to BA though with little wait.