Hertz / Dollar / Thrifty Skip the Counter is Here!

[Jellyfish]

Originally Posted by Orlando 2004

Had you signed up to Dollar Express and done online check in at 7 days before? Did you wait long to be seen at the desk before they sent you to the garage? I've read a few times about them sending people straight to the garage and the garage not being happy both at Tampa and MCO.

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At Tampa there were huge posters/banners instructing express reward members to go straight to the parking garage.

[walt4it]

Originally Posted by Mr Tom Morrow

Picked up a Hertz SUV an hour or so ago.

I tried to link the Ref No to my Hertz Gold Account for weeks on and off. No joy. Hey ho.

No line at the desk in Terminal C, just one Guy in front of us.

Advised no 3rd party bookings can now link to the Gold Account and the new policy is Passports are asked for from all International Visitors. I can understand that. He gave me a choice of 5 cars so I opted for the Ford Edge. It was in the Presidents Circle when I got to the garage, on New Hampshire plates.

He asked did I want the Toll Package and the additional Insurance ref Roadside etc. Both declined and no gripes from him. Receipt showed $74 as I pre paid for fuel. Job done. For what I paid for a Months rental I was well happy.

As an aside the Sixt desk was empty, Avis had 2 people lining up and Dollar about 6 people. But we were through quick ref cases and Global Entry.

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We had a similar experience with Hertz at MCO but in the Garage A/B rather than Terminal C.
There were 5 in the queue so they urged anyone with Hertz Gold to go to garage and they would sort it out ( the various emails I had shared with a variety of Hertz online places trying to link the Auto Europe booking had been fruitless!)
Greeted in the garage by a very helpful Hertz employee who swiped the CC did the passport thing and then directed us to a row to choose form a whole host of similar looking small SUV's - returned to the podium and asked if there had been a mistake as there were no mid size there and were pointed in the direction of the Platinum selection - which tbh had a poor selection - we grabbed the only decent mid size we saw and were on the road within 45 minutes of landing!
MPC is possibly a bigger help than straight to garage on the car hire in terms of time saving.
For the price paid for 3 August weeks with Auto Europe for Hertz - together with Hertz Gold - easy airport experience , car was less than a year old and little milage.
Return service was good too with receipt emailed instantly.

[nitram64]

Wasp23 how did it go with dollar.

[uk_mickey]

Auto Europe booking deal update... I am a Dollar express member and just completed my online checkin at 7 days but at the end it still says go to the counter for my paper work despite express members being able to skip the counter, or at least that is what the paper work says. I will definitely update this post when we arrive on Saturday 14th to let you know how it went with Dollar

[nitram64]

Originally Posted by uk_mickey

Auto Europe booking deal update... I am a Dollar express member and just completed my online checkin at 7 days but at the end it still says go to the counter for my paper work despite express members being able to skip the counter, or at least that is what the paper work says. I will definitely update this post when we arrive on Saturday 14th to let you know how it went with Dollar

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Just checked in and says the same will see how you get on on Saturday we go tuesday.

[kissykate]

Originally Posted by DFCH-Andy

Drum roll please... The long awaited 'Skip the Counter' for Hertz / Dollar / Thrifty is about to go live at Orlando Int Airport!

From 29th May Hertz / Dollar / Thrifty customers arriving at MCO no longer have to enjoy the rental desk experience of lengthy queues and high pressure upgrade offers.

7 days prior to the rental start time (remember time zones) customers can begin the check in process using the following links:
• dollar/us/en/checkin/start
• hertz/us/en/checkin/start
• thrifty/us/en/checkin/start

You will need to take a photo of the front and back of your driving licence and then take a selfie. You also need to enter your credit card details.

An hour before your arrival time, you'll receive an email / text to confirm your vehicle selection, review and accept the rental agreement and the vehicle will be allocated. Once you arrive, go straight to the garage!

This is going to be a game changer for Hertz / Dollar / Thrifty and is available to all customers, no matter if they book direct or through brokers.

Would be good to hear some feedback when this goes live.

If you tend to book Alamo because of their skip the counter, will you now consider Hertz / Dollar / Thrifty? How will Alamo respond?

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I’m struggling to get anything other than I need to go to the counter. I have checked in and given all details barring the credit card as there wasn’t anywhere to put those details. We fly next Thursday. So I’m definitely within the 7 days. Any ideas please? Or am I stuck with the dreaded counter. Tia

[kissykate]

Mines done the exact same.

[fiona3103]

Quick update with hertz. 12/9/24 no queue by the time we got to the desk, no hard sell but we did take the fuel option. Mind you the garage is furthest from the desks for hertz!

[Mr Tom Morrow]

Let’s cut to the chase. Hardly anybody is going to skip the counter with them. Thats life. Do Virgin care? No chance.

[meva]

I do wonder if (skip the counter) was supposed to happen but the desk people revolted "How am I supposed to feed the kids if I can't fleece tired tourists?".