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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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14 Aug 19, 05:47 AM |
#21
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VIP Dibber
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It is annoying but sadly they and others have been doing it for years. The other thing they used to do I think, was advertise in the window a rate you could only get if you bought their prepaid card. (It did say so, but in small letters).
We usually order online and pick up a few hours later. We have used John Lewis or Thomas Exchange near where I work. It is always worth checking the Dibb for the best rate and ordering online first.
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DLP: many offsite and onsite trips
WDW: Port Orleans Riverside Dec 10; SSR Nov 14, POFQ Nov 2022 DCL cruises: 2 so farOther parks: Tokyo |
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14 Aug 19, 07:46 AM |
#22
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Imagineer
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I've stood outside the shop and ordered from their app, walked straight in and got the online rate.
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14 Aug 19, 07:56 AM |
#23
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Imagineer
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I've ordered mine from sainsburys as that was the best as only need £250
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June 06, August 07, September 18, January 19, September 19, February 20, December 21, February 22, December 22, February 23, February 24 |
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14 Aug 19, 07:56 AM |
#24
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VIP Dibber
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We have been advised in store a few times to go onto our phones and you get a better rate order it and they give it you at that rate,crazy!
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Our 13 Years at Disney in Video Sunset Ridge Sept2006,Highlands Reserve Sept 2007,Solana Sept 2008,Championsgate March 2010,Courtyard 2011,Clarion Inn June 2013,lakebuena vista resort Sept 2015, Santa Fe Paris Sept 2017,Newport Bay Club Paris March 2018,Clarion inn August 2018,Coronado Springs September 2019, Hotel l’elysee Disneyland Paris March 2020 ,Lake Buena Vista Resort and Spa November2022, Pop Century September 2023 |
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14 Aug 19, 08:12 AM |
#25
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Imagineer
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The dual pricing is not great. Imagine if you went into Sainsbury’s for a loaf and it was 20% more than the same loaf on-line - there would be public uproar😀😀
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14 Aug 19, 08:18 AM |
#26
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Thread Starter
Swimming at the All Star Resort
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I think many of you are missing the point here. You do not have to pre-order to get the best rate, but at the counter if you forget to ask what the rate is they will shaft you with a lower rate that I got. I agree that any company is not a charity, working for nothing, that would be insane.
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14 Aug 19, 08:49 AM |
#27
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VIP Dibber
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Its normal practice & if you read the T&C's you will know that. I think the OP is more angry with themself than TC for not knowing that. I always buy on-line because of the lower in store prices! I check out the prices on the right of this page first then go to the top 3 prices & check them myself. Luckily got 1.30 from John Lewis in April ready for September
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The Wizard |
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14 Aug 19, 09:34 AM |
#28
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Imagineer
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14 Aug 19, 10:09 AM |
#29
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Excited about Disney
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Well, I didn't know this was a thing & that they done this, so I for one am thankful for the OP for posting so I don't get stung with this.
Thank you x |
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14 Aug 19, 10:13 AM |
#30
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Imagineer
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If you check the rates board in-store, it'll show the rate you would get as a walk-in customer, however they can (and do) offer a better rate online. It's not that they're marking it down because you didn't ask for a certain rate.
So it's not a case of them being misleading in-store, as you would be getting the rate that they are advertising, it's just that you can get a better rate by using their online process (they just give you the rate there and then without having to order online and collect at a later date). If they said no, you either have the in-store rate only or have to order online and collect it, people would complain for that as well... Depending on provider, if you check the T&Cs you'll see things like: "The rate you get will be the rate at the bureau and not necessarily the rate you see online" "You can get discounted rates on Euros & US Dollars in branch using the Click & Collect service" Conversely, in-store don't usually have minimum exchange limits or charge additional fees, but online can be minimum amount and also charge for delivery; but online rate would likely still come out on top with those factored in. As you say though, buyer beware and a useful reminder for people. |
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