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Old 10 Apr 17, 10:51 AM  
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ohdear66
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Originally Posted by geoffa View Post
BA Club World darling!
Wowza...enjoy 😝
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Old 10 Apr 17, 10:55 AM  
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Originally Posted by geoffa View Post
BA Club World darling!
I knew what you would say, but it still made me smile

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Old 10 Apr 17, 11:09 AM  
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Originally Posted by ohdear66 View Post
Wowza...enjoy 😝
It's all inclusive too - and all because I entered a competition.
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Old 10 Apr 17, 01:29 PM  
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Originally Posted by gismo1554 View Post
They are offering compensation too so ring and talk to them! I had the same call for Yak and Yeti yesterday on the same day. The park is closing at 3:30pm I was told so all I can assume is there's some sort of press event. They are also going to sort out rebooking so I wouldn't worry about ADR's not being available as from the sounds of it they will make them! They will also sort out fast passes as well if needed. I need to ring back at some point as had to confirm the date but give them a ring.
Well that was a complete let down! The lady at Disney said i will see what else is available (pretty much nothing) and as i said i wasn't happy she said ok well shall i just cancel it then?I explained that i was disappointed and that it was our first visit to Disney plus the email had said about extra magic and she just said, you will experience extra magic whilst you are here but could not say what it would be as she didn't know. Feel really deflated that i've lost my reservation and don't feel like i've been looked after at all.

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Old 10 Apr 17, 02:10 PM  
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Originally Posted by ohdear66 View Post
Well that was a complete let down! The lady at Disney said i will see what else is available (pretty much nothing) and as i said i wasn't happy she said ok well shall i just cancel it then?I explained that i was disappointed and that it was our first visit to Disney plus the email had said about extra magic and she just said, you will experience extra magic whilst you are here but could not say what it would be as she didn't know. Feel really deflated that i've lost my reservation and don't feel like i've been looked after at all.

H x
Did you phone the number they gave you? I'm surprised they were like that. Sorry for that! Have you looked if you can find a different day for a reservation at all?
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Old 10 Apr 17, 02:19 PM  
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Originally Posted by gismo1554 View Post
Did you phone the number they gave you? I'm surprised they were like that. Sorry for that! Have you looked if you can find a different day for a reservation at all?
I called the UK number a it would cost a fortune to ring the US one? Would that of got me through to someone different?

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Old 10 Apr 17, 02:37 PM  
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You need to ring the specific number they gave you I think
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Old 10 Apr 17, 02:46 PM  
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OK now I understand why you got the response you did, there are plenty of ways to ring the US cheaply and if given a number to sort out the issue you really need to ring that number and not anything else.
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Old 10 Apr 17, 03:01 PM  
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You are absolutely right! I emailed back to the one they sent last night and called me within 15 minutes! Sadly I was hanging the washing out but they left a message saying I spoke to a different department so email them back and they will call again at a convenient time! I've not experienced this before hence the rookie error! Will report back again once I've spoken to the right people doh!

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Old 10 Apr 17, 03:17 PM  
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Wow - now that's what i call service!

Just spoke to the most lovely lady who could not do enough for us!

She booked us a table at Rainforest Cafe at Disney Springs, $50pp gift card and 1 day park hopper tickets to use on either this holiday or another.

Nothing was a problem and she absolutely made me smile again!

Totally my fault for calling the wrong department before... (hides in the corner with embarrassment!)

H x
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Disneyland Paris (private apartment) - 1992
Disneyland Paris New York Hotel - 2009
Disneyland Paris New York Hotel - 2012
Universal's Sapphire Falls/Disney's Grand Floridian/Oak Island Villa - May 2017!
Disney's Coronado Gran Destino - Oct 2019
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