Thomas Cook Airlines

[PPM]

Originally Posted by andysonia

When I returned Sunday, I plugged my phone in, and it sustained the charge that was in the battery, so should be no problems

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But there's no USB plugs on the AT with streaming.

[toots82]

Originally Posted by andysonia

When I returned Sunday, I plugged my phone in, and it sustained the charge that was in the battery, so should be no problems

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The air tanker 2 apparently has no plug it USB points (so I've heard anyway)

[Guest]

Originally Posted by anneeb

We flew PE with them last summer and have booked with them again next summer. My husband and myself flew Virgin to Las Vegas at Easter this year and thought they were good, but not worth the extra expense. We had a few hiccups with Thomas Cook when they updated their computer system, but dealt with promptly, I did web chat as easy to do and instant answer, I never phoned them, but they did phone me to sort a problem out. The worst hiccup was losing our PE seats a week before we went but rebooked through web chat. We found their food better than Virgin on the way out.

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If you don't mind me asking, how did you lose your PE seats with TC?
The closer we get to going the more I'm expecting to get the email!

[taffs travels]

Used to travel with virgin before converting to T.C. what an eye opener,polite staff,fabulous food,comfy seats and nothing too much trouble.We have now done it with them 9 times,are going again in 2 weeks,booked for Xmas and May 2018 so I would definitely suggest them and will personally use them until they disappoint me.

[Guest]

Originally Posted by toots82

We've booked with them for this year and really wish we hadnt. They've changed the plane so the ife is streaming. Not everyone in our group has a tablet never mind the fact that there's no means to charge them when the battery dies.

They sent us a balance reminder a year early and deleted our booked seats. Took about 5 phone calls to get this sorted. Just annoying really

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We have this problem too, this shouldn't be the case on a long haul. It's a l9ng time to entertain kids 🤔

[sijen]

Originally Posted by PPM

But there's no USB plugs on the AT with streaming.

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yes... I'm really annoyed about that - I didn't know we would be travelling on the Air Tanker - I wouldn't have booked if Id known. :angry:

Jen x

[Worgie]

Originally Posted by sijen

yes... I'm really annoyed about that - I didn't know we would be travelling on the Air Tanker - I wouldn't have booked if Id known. :angry:

Jen x

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At least we are forewarned thanks to the Dibb. Think of all those poor folk who will turn up expecting seatback entertainment with possibly no streaming devices!

[sijen]

Originally Posted by Worgie

At least we are forewarned thanks to the Dibb. Think of all those poor folk who will turn up expecting seatback entertainment with possibly no streaming devices!

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that's true Worgie... x

[Guest]

Originally Posted by Worgie

At least we are forewarned thanks to the Dibb. Think of all those poor folk who will turn up expecting seatback entertainment with possibly no streaming devices!

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We was informed by email regarding the Airtanker by Thomas Cook. But had to find the info out by searching for the aircraft on their website.

[macy]

We used TC from Manchester and returned last Friday morning. Outbound flight was on the airtanker 1 and we couldn't fault that flight at all. Return flight on the new airstreaming airtanker and it wasn't as comfortable but it is acceptable. As it is a new concept a lot of people didn't know in advance or understand what was involved. Thankfully the DIBB had kept me up to date so we were all aware and prepared. First time we have flown with TC for a long time, would we use them again - yes no problem usually fly with BA but if the price was right would do the Manchester flight again.