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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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20 May 17, 09:44 PM |
#31
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Imagineer
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is there any mileage in trying a professional body like ATOL or the like? What about contacting Simon Calder, Which, MSE, Watchdog etc? So wrong what they're doing.
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20 May 17, 09:48 PM |
#32
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Thread Starter
Very Serious Dibber
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I advised them I would take it "further" if they did not agree and gave them one more chance. I think Rip Off Britain were asking for stories on airlines ripping people off.
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WDW POP:- May 2009,Disneymoon May 2010,May 2012 WDW Saratoga Jan 2011,Feb 2013,2014,2015,2017 WDW POFQ Feb 2018 WDW AKL 2019 |
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20 May 17, 09:59 PM |
#33
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Guest
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Virgin did the same to us for our flights :angry: We booked the early flight from Manchester they then cancelled that flight and put us on the later one which like you say the later one is always cheaper Then I noticed they had changed our return flight to the day after which we couldn't do so we have had to knock a day off our holiday and come home a day earlier. Virgin just told us they can make changes anytime and it's in their T&C. We sent email after email of complaint to the CEO and got jack **** from them so to someone who got well compensated for their flights well done. We have lost a day's villa money,car hire & Parking at Manchester as these were booked and paid for at the time of booking and couldn't claim off insurance as I hadn't got insurance sorted back then.
How Virgin handled this I think was disgraceful and more so by hiding behind their T&C. |
21 May 17, 06:07 AM |
#34
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Imagineer
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Just a thought on this - we also booked with VH and I recently paid off the flight balance in order for the tickets to be issued early. This was so that we could upgrade using miles. I wonder if having the tickets issued and 'finalised' makes a difference to these random changes they can make? I wouldn't be impressed if I lost my upgrade!
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21 May 17, 07:40 AM |
#35
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Imagineer
Join Date: Jul 08
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OP please don't let this drop. I can't believe they can get away with this!
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August 2006 RPR & Rosen Plaza; August 2008 RPR & Regal Sun; August 2009 RPR & Buena Vista Palace; July/August 2010 RPR & SSR; July/August 2011 & 2012 Loews Miami Beach, RPR & SSR; 2013 SSR & RPR: 2014 Rosen Plaza, SSR & RPR; 2015 Renaissance, RPR & SSR;2016 Cabana Bay, SSR & RPR; 2018 CB, Portofino, SSR 2019 St Petes, Renaissance & SSR |
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21 May 17, 08:03 AM |
#36
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Getting Excited
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We hadn't a similar issue with a different company. We spent ages going backwards and forward arguing, eventually we emailed them copying in Watchdog (I don't know if that is still on any more?) as well as local & national newspapers-eventually they backed down and refunded us.
Good luck! |
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21 May 17, 08:29 AM |
#37
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Proud to wear my Ears
Join Date: Aug 16
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This article provides some advice about airlines changing times so it may help:
moneysavingexpert/travel/flight-changes Any customer that has this kind of experience is unlikely to book with them again so I hope you get it sorted. |
21 May 17, 08:57 AM |
#38
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Excited about Disney
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Well according to that by changing your flight to another flight number you are entitled to claim under EU regulation. Interesting that Virgin on chart shows 12 hour difference allowed when BA is 2 hours.
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21 May 17, 05:33 PM |
#39
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Thread Starter
Very Serious Dibber
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Thanks everyone for your feedback. I will not let it drop. After an almost immediate reply yesterday(once i chased the 14 days of waiting) I have not heard back again so wondering if my email went to their junk again. If not heard again tomorrow I will message on FB as they sorted the reply yesterday.
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WDW POP:- May 2009,Disneymoon May 2010,May 2012 WDW Saratoga Jan 2011,Feb 2013,2014,2015,2017 WDW POFQ Feb 2018 WDW AKL 2019 |
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21 May 17, 06:06 PM |
#40
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Thread Starter
Very Serious Dibber
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This page on moneysavingexpert suggests for a scheduled change you have the option of cancelling and rebooking.
moneysavingexpert/travel/flight-changes So surely a refund is allowed for the difference.
__________________
WDW POP:- May 2009,Disneymoon May 2010,May 2012 WDW Saratoga Jan 2011,Feb 2013,2014,2015,2017 WDW POFQ Feb 2018 WDW AKL 2019 |
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