Dubai Booking - Thomas Cook...

[Disney_Mack]

Hi,

Looking for some clarification...

I booked a trip to Dubai for September back in March, the Facebook advert stated “Ramada Jumeriah Hotel” - I looked it up on Facebook before booking and it looked amazing...this was the Ramada Jumeriah Beach...the only one that came up on my search.

My confirmation came through, saying Ramada Jumeriah Hotel until recently where it’s been coming through almost daily saying I’m staying at the Ramada Wyndham Hotel, which is a lot cheaper than the where I thought I was staying.

The lady at Thomas Cook has said she’ll need to speak to the lady as she has had no dealings with this booking. She’s back in tomorrow... I’m a bit disappointed as I thought we were booked in at the Ramada Beach...

Can I do anything about this? At no time of the booking she said we would be at the Wyndham...

Can anyone offer any advice?

Marie