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Old 14 Oct 19, 05:37 PM  
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#41
lizzie145
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Just read the reviews, from 1 extreme to another, no middle ground.it seems that others were in the same boat as you with flights.

Why dont you speak to CAB for some advice
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Old 14 Oct 19, 05:58 PM  
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#42
toonarmani
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theDIBB Guidebook
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I personally would amend it (or remove and re-post) so that it doesn't directly mention you or your business.

As it stands, it has your full name and logo for your business, which from a quick google leads to your website/facebook page/personal details, and I would avoid any tit for tat reviews potentially coming back your way.

Nice cakes btw (and good luck getting it sorted )
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Old 14 Oct 19, 07:51 PM  
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#43
LouH
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Ohhh thanks ;-)

Ive amended the profile.

I think for peace I will remove it and hope they still issue the tickets and then review again as someone suggested after we get back.

I will however be asking for a refund on our surprise trip which they ruined as were on loud speaker in my car and announced our February trip would also be cancelled (despite us not having issues over that one :-()
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Old 14 Oct 19, 08:14 PM  
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#44
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I'm so sorry Lou, I'm at a total loss for words...
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Old 14 Oct 19, 09:08 PM  
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#45
dave
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Absolute disgrace of a company. Sooner out of business the better.

Take review down get what you need and review after your holiday.

I even followed on FB and every photo they posted for a few weeks I posted a link to my DIBB thread about how bad they were. Hope it cost a few customers.😂😂
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Old 14 Oct 19, 09:22 PM  
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#46
taylaboo
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I wish this company would go bust. I had lots of problems with them for my 2015 holiday. Their customer service is non existent. It's all half truths or downright lies.
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Old 14 Oct 19, 09:51 PM  
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#47
Tretinker
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Originally Posted by LouH View Post
Well still no e tickets for December - told yet again still with ticketing agent

With regards to date change that shouldnt be a problem, youll hear on friday
We heard nothing
On Sunday I looked at BA and overall the holiday package was 300
More than FM. I sent an email stating this and that due to the fact that we have been unable to get hold of the for 4 weeks (when we started to try and change the date) there should be no admin fee.
I sent yet another email at lunch basically demanding the contact us...
They did and said theyve researched and come
Back with 180 pp (1280 in total) to change.
The ending sentence was let us know what you want to do but no rush but prices can go up or down

Ive responsed with the BA screen shot and have got quite cross and states that perhaps if they followed up emails and phone calls the price would not be so high.
I also stated that I can get it cheaper and if they cant match the price then I want a full refund of the 700 deposit...

I suspect I wont get anywhere but I am not paying 1300 (would take it to 800pp for 8 nights feb half term staying at blue heron)
And I cant affoed to lose the deposit so I may have to beg my headteacher and governors :-(
Hi,

I may have misread this but are you staying at the blue heron? If so I have tried to send you a private message, if you're not then please ignore me but if you are I would like to message you

Tx
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Old 14 Oct 19, 10:11 PM  
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#48
LouH
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Originally Posted by Tretinker View Post
Hi,

I may have misread this but are you staying at the blue heron? If so I have tried to send you a private message, if you're not then please ignore me but if you are I would like to message you

Tx
My inbox was full so Nothing had come through x
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Old 14 Oct 19, 10:16 PM  
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#49
Tretinker
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Originally Posted by LouH View Post
My inbox was full so Nothing had come through x
I've messaged you
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Old 17 Oct 19, 08:29 PM  
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#50
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Ooooo the blackmail over the negative review trick.

You will have to sign a Non disclosure agreement now.

Wish I could afford a solicitor, thats all Im saying!
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