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Old 13 Dec 20, 10:37 PM  
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#41
Loulou127
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Originally Posted by missbubbles View Post
Rachel you don't have the email you used for Universal. Im getting nowhere. Florida escapes said they wouldn't refund as tickets are extended until 2021. My insurance won't cover it and I stupidly didn't use a credit card.
GuestServices@universalorlando.com

This is the one I used when I was trying to find out about a missing refund, they replied very promptly, good luck xx
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Old 13 Dec 20, 10:39 PM  
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#42
missbubbles
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Thank you
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Old 13 Jan 21, 12:49 PM  
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#43
making49
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Anyone had any updates on their Florida Escapes Universal tickets refunds?
Still nothing here.
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Old 13 Jan 21, 01:45 PM  
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#44
missbubbles
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I was told as they extended the tickets until Dec 2021 (we have no intention to travel this year) there would be no refund or transfer. I contacted Universal direct and they have given me a reference number and told me to get in touch in December only as they do not have an equivalent to the tickets we bought for 2022 as yet. So no refund but the ability to transfer near the time.
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Old 13 Jan 21, 02:19 PM  
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#45
making49
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Originally Posted by missbubbles View Post
I was told as they extended the tickets until Dec 2021 (we have no intention to travel this year) there would be no refund or transfer. I contacted Universal direct and they have given me a reference number and told me to get in touch in December only as they do not have an equivalent to the tickets we bought for 2022 as yet. So no refund but the ability to transfer near the time.
I don't even have my tickets as FE asked for them back before they could refund, that was August. Universal say they can't do anything.
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Old 13 Jan 21, 02:33 PM  
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#46
missbubbles
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Have you got a photo of them or emails, proof of postage? Iif so I would email FE say you would like a response or contacting legal advice
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Old 13 Jan 21, 03:27 PM  
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#47
making49
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Originally Posted by missbubbles View Post
Have you got a photo of them or emails, proof of postage? Iif so I would email FE say you would like a response or contacting legal advice
I have done, no reply apart from the standard one saying they have "mothballed" the company. Have your replies from them been recent?
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