Esta-travel not authorized

[Guest]

Help

Just done our ESTAs. Everyone authorized apart from my husband. When asked about mental disorders we put yes as he has Epilepsy. Should I have said no? What do I do now? Help!

[w3dal]

Give it 10 minutes and log back in and see if it's updated. Sometimes there is a delay

[Gryff]

You need to phone first thing in the morning to get it sorted and a no would have been correct many people have tripped up on this one it refers to severe mental health disorders
Sorry I don't know how else to phrase it without offending sombody

[BevS97]

As soon as you put yes it will be refused.

There is information on how to contact them here

help.cbp.gov/app/answers/det...ta-application


And more information on the question

Physical or Mental Disorders

With regard to physical or mental disorders, answer 'Yes' to this question if:

(a) You currently have a physical or mental disorder and a history of behavior associated with the disorder that may pose or has posed a threat to your property, safety or welfare or that of others; or

(b) You had a physical or mental disorder and a history of behavior associated with the disorder that has posed a threat to your property, safety or welfare or that of others and the behavior is likely to recur or lead to other harmful behavior.

Answer 'No' if:

(a) You currently have no physical or mental disorders; or

(b) You have or had a physical or mental disorder without associated behavior that may pose or has posed a threat to your property, safety or welfare of that of others; or

(c) You currently have a physical or mental disorder with associated behavior, but that behavior has not posed, does not currently pose nor will pose a threat to your property, safety or welfare or that of others; or

(d) You had a physical or mental disorder with associated behavior that posed a threat to your property, safety or welfare or that of others, but that behavior is unlikely to recur.

[Guest]

I'm afraid you should have put no. Follow the instruction they give you if your esta is denied, I think it's an email, explain what happened, they should reset the esta and can apply again when they do.

[Monolith]

. Epilepsy is a well recognised condition and so surely they will have dealt with someone filling in the form this way.

Long story short - don't worry, they will help to fix it if you ask them.

[Guest]

Thanks for the replies. Who do I need to phone? And where do j find their number and opening hours?

[Guest]

Look at reply #4, you need to use the email link.

[Guest]

Right email sent. Hopefully it will be solved in 3-5 working days

[Guest]

Hopefully, because it's unlikely you'll get a visa in 28 days. A prime example of why to not leave it so late.