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12 Oct 17, 09:49 PM
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I want to go now!
 Join Date: Oct 17
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Help! Disney Resort Changed Without Telling Us!
Hello folks, first post on here, and it's not a good one!
I am hoping that my family are not the first that this has happened to (although I wouldn't wish it on anyone), but hopeful to get some help or advice! In a nutshell: So, I am hoping someone might have experienced this before, and can give me some idea of what will happen from now on... The story goes: 2 week holiday for Oct/Nov 2018 booked in April 2017 direct with Virgin in their Meadowhall store. Resort booked is the Contempory, and deposit paid. 1 month ago logged into the WDW app, showing us as being in the Animal Kingdom. Contacted WDW by email (thought it might be a booking issue with them), after a few emails told to contact Virgin. Went to Virgin, they had no idea what was going on, left it with them. After 2 weeks of enquiries by Virgin, we are being told that there are no rooms free at The Contemporary for our dates, so we have been moved to the Animal Kingdom by Disney. So, apart from the price difference between the two resorts (and Animal Kingdom being some distance away from where we want to be), it appears that our dream holiday to the Contemporary has come crashing down! Virgins terms and conditions make mention of 'major changes' and that they can change your holiday up to 12 weeks before departure! That doesn't seem quite fair to me... Has anyone else ever experienced anything at all like this? At the minute I am speechless... Any help would be much appreciated. I curreńtly have a very tearful wife... |
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12 Oct 17, 09:57 PM
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Imagineer
  
Join Date: Mar 02
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12 Oct 17, 09:57 PM
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Imagineer
Join Date: Jul 08
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Wow what are Virgin playing at. You aren’t the first person this has happened to recently booking through Virgin. I know one person managed to get their correct hotel reinstated - I’m sure someone will be along with the link address. Hope you get it all sorted.
__________________
 August 2006 RPR & Rosen Plaza; August 2008 RPR & Regal Sun; August 2009 RPR & Buena Vista Palace; July/August 2010 RPR & SSR; July/August 2011 & 2012 Loews Miami Beach, RPR & SSR; 2013 SSR & RPR: 2014 Rosen Plaza, SSR & RPR; 2015 Renaissance, RPR & SSR;2016 Cabana Bay, SSR & RPR; 2018 CB, Portofino, SSR 2019 St Petes, Renaissance & SSR
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12 Oct 17, 10:00 PM
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Imagineer
Join Date: Mar 02
Location: Wirral
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Have you tried going through the booking process online with Disney for the dates you want but stopping short of actually booking? That at least would tell you if it is actually full.
It is dreadful when we have to go to such lengths. I find it hard to believe that the Contemporary is fully booked so far in advance! |
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12 Oct 17, 10:10 PM
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VIP Dibber
Join Date: Jan 12
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Sounds like a recurring theme with BB at the moment unfortunately 🙁
__________________
 POFQ: Our 'once in a lifetime' trip, 31.10 - 14.11.12 SSR: 40th birthday trip, 02 - 16.01.14 SSR 2 bed villa: my mums first trip, 07 - 21.02.15 POR: An unexpected Easter break, 02 - 15.04.16 CBR: Another unexpected Easter trip, 29.03 - 12.04.17 CBR: 18th birthday surprise trip, 21.10 - 4.11.19 CBR & CBBR 3 week WDW & US, 05 - 27.09.22 Easter QSDP food report April 17 2nd Easter QSDP food report, Oct 19 |
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12 Oct 17, 10:32 PM
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Thread Starter
I want to go now!
Join Date: Oct 17
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12 Oct 17, 10:33 PM
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Thread Starter
I want to go now!
Join Date: Oct 17
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12 Oct 17, 10:35 PM
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Thread Starter
I want to go now!
Join Date: Oct 17
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So, do I email her now or give Virgin chance to sort the issue... |
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12 Oct 17, 10:39 PM
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VIP Dibber
Join Date: Jan 12
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__________________
POFQ: Our 'once in a lifetime' trip, 31.10 - 14.11.12 SSR: 40th birthday trip, 02 - 16.01.14 SSR 2 bed villa: my mums first trip, 07 - 21.02.15 POR: An unexpected Easter break, 02 - 15.04.16 CBR: Another unexpected Easter trip, 29.03 - 12.04.17 CBR: 18th birthday surprise trip, 21.10 - 4.11.19 CBR & CBBR 3 week WDW & US, 05 - 27.09.22 Easter QSDP food report April 17 2nd Easter QSDP food report, Oct 19 |
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12 Oct 17, 10:45 PM
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Thread Starter
I want to go now!
Join Date: Oct 17
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So I've done it, in for a penny... And it's bounced back saying she is out of the office with no access to emails... No dates given though. I wonder if she has been inundated with emails recently 
Edited at 10:47 PM. |
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