20 days until we go and looks like we have to cancel

[Hughseysar]

Originally Posted by DiszeeBelle

Unfortunately something similar happened to my best friend. Her dad had booked and paid for them to go to DLP through DLP themselves and suddenly died not long before they were going. Disney said they would be no refund (they only wanted to inform them he wouldn't be there and cancel his part) and actually charged them £200 for removing his name. The insurance wouldn't pay because it was a possibility he would die as he had been ill previously. Yeah previously but not when he actually died.

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That’s utterly shameful ! How do these people sleep at night

[toonarmani]

Check the T&Cs to confirm what is or isn’t covered as some insurers don’t cover for those not travelling.

Article here has some info

forums.moneysavingexpert... php?t=5856742

[Sew109]

I am so sorry to hear this, virgin were fantastic with us my mum (who was not travelling) was too ill to leave alone virgin refunded every penny of our non refundable flights 4 weeks before we were meant to fly

[duchy]

Originally Posted by Sew109

I am so sorry to hear this, virgin were fantastic with us my mum (who was not travelling) was too ill to leave alone virgin refunded every penny of our non refundable flights 4 weeks before we were meant to fly

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In these circumstances sometimes booking direct with the airline rather than a third party gets a better result. American are particularly good (even when it’s BA flights using AA code share booked with AA)

[PPM]

Originally Posted by Hughseysar

That’s utterly shameful ! How do these people sleep at night

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Unfortunately they follow the T&Cs of the booking and same for insurance.

[Bath1960]

Delta refunded us in full for 3 non-refundable flights wen my SIL was diagnosed with terminal cancer even though she was not travelling with us. Try Virgin and see what they say as you may find them very amenable.