Help!

Maximus27 · 20 Aug 20, 09:37 AM

Hi guys,
We are booked to stay at the Cheyenne at Christmas which is due to close. We are allowed an upgrade to Newport Bay but have to ring to sort this out. We have been trying to get through on various phone numbers for 2 days but are just getting cut off.

Has anyone had any success in getting through or have alternate numbers/contacts we could try? We really want to keep our booking!
Thanks

**Gill H** · 20 Aug 20, 10:24 AM

I am in the same boat - heard about it the other day, haven't had an email yet. Tried to phone yesterday and got a recorded message saying if your holiday is in November, phone back in October.

I gather they are dealing with them in date order so they are fully occupied with the most urgent cases right now, those with holidays in September.

I know it is frustrating and I really don't want to miss out on the chance of an upgrade (particularly as we booked Cheyenne at the AP rate so 4 nights only cost �400 - which will be a huge bargain for Newport Bay!)

However, I think we just have to sit tight for the moment and let them deal with all the September people first.

I would imagine many people will want to cancel altogether given that the situation is so uncertain, so I don't think we will end up camping on the doorstep of the Newport Bay.

Maximus27 · 20 Aug 20, 10:42 AM

Originally Posted by Gill H

I am in the same boat - heard about it the other day, haven't had an email yet. Tried to phone yesterday and got a recorded message saying if your holiday is in November, phone back in October.

I gather they are dealing with them in date order so they are fully occupied with the most urgent cases right now, those with holidays in September.

I know it is frustrating and I really don't want to miss out on the chance of an upgrade (particularly as we booked Cheyenne at the AP rate so 4 nights only cost �400 - which will be a huge bargain for Newport Bay!)

However, I think we just have to sit tight for the moment and let them deal with all the September people first.

I would imagine many people will want to cancel altogether given that the situation is so uncertain, so I don't think we will end up camping on the doorstep of the Newport Bay.

Thankyou for your reply, we are finally on hold now so am sure we will get the same message as you guys. Wow that would be a massive bargain. Fingers crossed for you

**Gill H** · 20 Aug 20, 10:52 AM

Let me know what happens!

kl is excited · 20 Aug 20, 02:09 PM

I was on hold yesterday for 1 hour then on the call itself for 1&1/2 hours whilst we had our booking sorted. We were due to stay at DLP hotel from 7th Dec for 5 night. I too got the recorded message but as a friend of mine wasn�t able to transfer to NPB at end end of Nov as they were fully booked I didn�t want to not get our booking sorted. We have to book first night at b&b hotel and the other 4 at DLP hotel keeping our meal plan for these four nights. I would definitely try and get your booking sorted ASAP as I�m sure if I had left ours till nearer the time we wouldn�t of been able to sort it.

princessmiya · 20 Aug 20, 07:49 PM

When is Cheyenne due to close?

DiszeeBelle · 20 Aug 20, 08:04 PM

Originally Posted by princessmiya

When is Cheyenne due to close?

October i think until March

**Gill H** · 21 Aug 20, 11:01 AM

I sent a message via Messenger on DLP�s official FB page, quoting my booking reference.

Two days later they have replied confirming I have been upgraded to NPB! So happy.

Suggest you try the same.

princessmiya · 22 Aug 20, 10:24 AM

Originally Posted by DiszeeBelle

October i think until March

Thank you, we are due to go in October, I have called Disney and we have been upgraded to NPB in a superior room.