Ticket price drop

[animal 1970]

we booked ours through orlando attractions and there price dropped so i emailed tony and we now have the lower price great customer service

[Nimbus]

Originally Posted by florida girl

Unless you book with a company that price matches it's a chance you take a price your happy with, you wouldn't ring up if the price went up.

See more...

Even companies that price match won't generally change the price months after you've booked. They'll price match another company at the time of booking but if the price then reduces months later they generally won't change the price (and, equally, they won't increase the price if the price goes up after booking).

[Nimbus]

Originally Posted by Stowphil

BUT. If you can save £60 by cancelling an order (and losing a £40 deposit) you would think it would be in the agents interest, to offer the lower price knowing that they still have the booking and a happy customer.

See more...

Think about this though. They've just made £40 from you for providing nothing. That might actually be more than they would have made in profit from selling the lower priced tickets.

I agree it's great if they do agree to sell at the lower price and make less profit (like OA apparently does) - this is "very good customer service". But, if they choose not to, then that doesn't mean they have "very poor customer service". It just means they have "normal" customer service; the vast majority of companies don't reduce their prices after booking. The price you pay is usually the price you agreed to at the time of booking.

Here's another related question: if the price of the tickets went up would you be ok with ticket companies asking you to pay more? That is, would you prefer to pay the eventual price rather than the booking price? If you think online sellers should pass on the lower price to the customer if the cost goes down should they also pass on the higher price if the cost goes up? If not, why not? For example, if you booked when a ticket cost £100 and by the time the ticket is sent to you the price had increased to £150 should the customer pay £150? The company may have made a loss (or, at least, less profit) on that ticket due to the increase in price. Should they seek to recoup that loss by requiring you to pay more money?

[Kinggie]

Originally Posted by animal 1970

we booked ours through orlando attractions and there price dropped so i emailed tony and we now have the lower price great customer service

See more...

We did the same, great customer service. Will definitely use them again