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Unread 27 Feb 20, 02:03 PM  
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#1
jmagla
Trainee Dibber
 
Join Date: Feb 10
Mobile TUI cancelled PE lounge access

We fly in from Manchester in April and have just had an email from TUI to tell us there is insufficient lounge access to accommodate PE passengers and given us a 35 pp refund. Would rather have had the lounge access but the refund is reasonable.

My beef is, why don't they just book lounge access as PE economy seats are booked and then this presumably wouldn't have happened...

Does this happen often? seems a poor system to me leaving it so late.
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Unread 27 Feb 20, 02:37 PM  
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#2
britishgirl
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Join Date: Sep 17
it could be there is not enough room for a block booking from tui,have you tried checking for yourself and then just use your refund to pay for it if there is space
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Unread 27 Feb 20, 03:44 PM  
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#3
chris123armit
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Join Date: Apr 08
Mobile

How disappointing! We are flying PE tui soon too...
Sure someone said yesterday theres a 15% discount on holiday extras for lounges at the mo... if not register with them & they normally send you a discount code within 24hrs 😉
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Easter 2022. COVID-19 allowing!
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Unread 27 Feb 20, 04:00 PM  
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#4
JessBlu
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Join Date: Oct 16
Mobile

We had this 22 of us !
Big holiday, virgin 👎👎
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Unread 27 Feb 20, 04:00 PM  
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#5
JessBlu
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Join Date: Oct 16
Mobile

It was fine Actually just took over a section on the airport restaurant and we were better on financially.
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Unread 27 Feb 20, 04:12 PM  
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#6
Loulou127
Imagineer
 
Join Date: Sep 14
Originally Posted by jmagla View Post
We fly in from Manchester in April and have just had an email from TUI to tell us there is insufficient lounge access to accommodate PE passengers and given us a 35 pp refund. Would rather have had the lounge access but the refund is reasonable.

My beef is, why don't they just book lounge access as PE economy seats are booked and then this presumably wouldn't have happened...

Does this happen often? seems a poor system to me leaving it so late.
Yes, this happened to us with Tui a few years ago, but we only got 15 each! When in April do you travel? We go towards the end and theres been no lounge availability including the Vroom since we booked our holiday late last summer x
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The that was definitely the last trip!
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Unread 27 Feb 20, 04:29 PM  
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#7
jmagla
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Join Date: Feb 10
Originally Posted by britishgirl View Post
it could be there is not enough room for a block booking from tui,have you tried checking for yourself and then just use your refund to pay for it if there is space
Yes checked as soon as I got email this morning, there was availabilty initially but it quickly went. I think you're right there wasn't enough for the block booking this close to the date, hence my thought they should book smaller numbers as and when the passengers book PE seats, rather than trying to block book nearer the travel.
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Unread 28 Feb 20, 10:24 AM  
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#8
MSG
Trying for More Ears
 
Join Date: May 19
Mobile

I believe there is some building work going on which may affect availability of certain lounges in Terminal 2. This could be why?
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