Snow White dinner disappointing

[Guest]

Originally Posted by Mexy02

It’s really worrying they think the last sentence was ok. My cousins little one has a severe nut allergy and was very close to her throat closing up completely and she’s 2 . I hope they acknowledge your complaint x

See more...

I was incredulous! Surely we needed the adult allergy menu if she was eating from an adult plate?!

[ely3857]

Infants only eat for free at buffets or family style meals. If it’s a plated meal ordered from a menu then they either eat from your plate or have to pay.

My own child is coeliac and I do feel your pain in this however that element of ‘infants eat free’ isn’t actually true and probably soured the meal prior to it even starting.

Having said that, obviously service should have still been up to scratch and they should have fully understood the allergy discussed.

Part and parcel of eating out with allergies is that you can’t always get what you want. My DD has to learn and understand this. In her case she has begun to really dislike ice-cream as it’s the usual non gluten dessert on offer and she’s sick of it. If there isn’t anything available then she’s accommodated at a later time once we have all finished.

[Guest]

Originally Posted by ely3857

Infants only eat for free at buffets or family style meals. If it’s a plated meal ordered from a menu then they either eat from your plate or have to pay.

My own child is coeliac and I do feel your pain in this however that element of ‘infants eat free’ isn’t actually true and probably soured the meal prior to it even starting.

Having said that, obviously service should have still been up to scratch and they should have fully understood the allergy discussed.

Part and parcel of eating out with allergies is that you can’t always get what you want. My DD has to learn and understand this. In her case she has begun to really dislike ice-cream as it’s the usual non gluten dessert on offer and she’s sick of it. If there isn’t anything available then she’s accommodated at a later time once we have all finished.

See more...

This was our 6th trip to Disney with an infant so I’m pretty au fait on the topic of where infants do and don’t have to pay.
Akershus is a plated meal and infants eat free. All of the other mandatory charge meals allow infants to eat free. It really didn’t make a blind bit of difference to our enjoyment of the meal as we were on the dining plan and had the credits to pay for both if necessary. It was just a bit of a shock that it doesn’t work in the same way as every other character meal on site and I wanted to make people aware.

The big issues were the ridiculously slow service, including ignoring requests from me for drinks TWICE, and being really awful with the allergy meal. There’s a big difference between nothing being offered and chosing not to eat what is otherwise a common dessert. I can’t think of anywhere in Disney that offers candy floss as a child’s dessert. It would have been less of an issue had they told us what they would bring out, then we could have chosen to leave. The choice was taken out of our hands because we weren’t told what they would offer.

[Guest]

Originally Posted by Hollie04

This was our 6th trip to Disney with an infant so I’m pretty au fait on the topic of where infants do and don’t have to pay.
Akershus is a plated meal and infants eat free. All of the other mandatory charge meals allow infants to eat free. It really didn’t make a blind bit of difference to our enjoyment of the meal as we were on the dining plan and had the credits to pay for both if necessary. It was just a bit of a shock that it doesn’t work in the same way as every other character meal on site and I wanted to make people aware.

The big issues were the ridiculously slow service, including ignoring requests from me for drinks TWICE, and being really awful with the allergy meal. There’s a big difference between nothing being offered and chosing not to eat what is otherwise a common dessert. I can’t think of anywhere in Disney that offers candy floss as a child’s dessert. It would have been less of an issue had they told us what they would bring out, then we could have chosen to leave. The choice was taken out of our hands because we weren’t told what they would offer.

See more...

I must admit, I don't really get why you think ordering a separate meal for a toddler would be free. If that were the case somebody could order, say it was for their two year old, eat it themselves and not pay. . So I am with the restaurant on that.

But there were definitely some concerning service issues here, just the length of the meal, 7:20pm to 9:55pm is absurd and doubly so with little ones in tow.

[Guest]

Originally Posted by Claudette

I must admit, I don't really get why you think ordering a separate meal for a toddler would be free. If that were the case somebody could order, say it was for their two year old, eat it themselves and not pay. . So I am with the restaurant on that.

But there were definitely some concerning service issues here, just the length of the meal, 7:20pm to 9:55pm is absurd and doubly so with little ones in tow.

See more...

Presumably you've never eaten at a Disney restaurant with an under 3. I have said this about 5 times in this thread already. All of the other restaurants with a mandatory per person charge, rather than a normal menu, offer free full meals for under 3s. I believe this is because the child price is so high and under 3s eat less/don't get the same experience as older children.
There's no choice for anyone over 3 not to pay regardless of whether they don't eat. I don't care whether this is a quirk of Disney restaurants, it's how every other one we've done has operated.

We gave our 3 year old's meal to our 1 year old, but still paid for our older daughter rather than the infant.

[Peacemaker]

My 2-year-old got a free meal at CRT, chicken nuggets and a scoop of mash potato, while at Akershus, he got offered pizza for free.

[disneypars]

Not having any experience of dining with a person with allergies but having been in many restaurants where people with an allergy are eating I have seen the chef come out and explain what they can cook up to avert any reaction. This more so when dining in a Disney restaurant. Did your server not get the chef to come and talk to you? What other experiences did you have at the other restaurants you ate at?

[theCMG]

thanks for sharing, sounds like an awful experience and glad nothing serious happened. Disney staff training not what it was...

[Guest]

Originally Posted by disneypars

Not having any experience of dining with a person with allergies but having been in many restaurants where people with an allergy are eating I have seen the chef come out and explain what they can cook up to avert any reaction. This more so when dining in a Disney restaurant. Did your server not get the chef to come and talk to you? What other experiences did you have at the other restaurants you ate at?

See more...

It’s a bit of a mix depending on the restaurant and the allergies. We saw a chef everywhere on our first trip with allergies, but the last 2 we’ve mostly managed with an allergy menu and the server. Buffets are different because we need a chef to get food from the kitchen to avoid cross contamination.

[bearandbuzz]

Originally Posted by Hollie04

Presumably you've never eaten at a Disney restaurant with an under 3. I have said this about 5 times in this thread already. All of the other restaurants with a mandatory per person charge, rather than a normal menu, offer free full meals for under 3s. I believe this is because the child price is so high and under 3s eat less/don't get the same experience as older children.
There's no choice for anyone over 3 not to pay regardless of whether they don't eat. I don't care whether this is a quirk of Disney restaurants, it's how every other one we've done has operated.

We gave our 3 year old's meal to our 1 year old, but still paid for our older daughter rather than the infant.

See more...

After a quick search On the Disney website, it says that they eat for free if sharing an adult meal (apparently at a buffet or family style this means they are allowed a plate) or a seperate meal can be purchased so, even though you’ve had a different experiences elsewhere, I doubt you’ll get too far with a complaint about that side of your experience. However, the allergy part needs looking at as I was under the impression that all the Disney restaurants were pretty hot on their allergy menu so this restaurant needs to up their game too. An email is a good idea, if only if it brings it to their attention so they can rectify it for people in the future.