What Are My Rights

[mariechez]

Originally Posted by DisneyDaffodil

I’m pretty sure you can take it up ready for collection. Were the fitters provided by the same place as you bought the carpet or a different company? I’m not entirely sure how that would work but the CAB consumer helpline number I gave you should be able to tell you your rights on that part of it.

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Thanks they were arranged by the shop.

[DisneyDaffodil]

Originally Posted by mariechez

Thanks they were arranged by the shop.

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Then I would think you are more likely to be able to claim these costs back as well, but check with CAB consumer line. Hope it gets sorted soon for you x

[skb 123]

I know any fault would be easily spotted when carpet is first laid in an empty room, but Is the fault going to be noticeable once you have all your furniture back in place? Would you be happy to put up with it? I would be tempted to tell them that you will accept a full refund for the faulty carpet and the fitting costs and that you will source a replacement elsewhere in your own time. After all, you don't want to be rushed into choosing an alternative by this supplier.

[mariechez]

Originally Posted by skb 123

I know any fault would be easily spotted when carpet is first laid in an empty room, but Is the fault going to be noticeable once you have all your furniture back in place? Would you be happy to put up with it? I would be tempted to tell them that you will accept a full refund for the faulty carpet and the fitting costs and that you will source a replacement elsewhere in your own time. After all, you don't want to be rushed into choosing an alternative by this supplier.

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No unfortunately it’s right in the doorway as you enter from the hallway. There is no way of hiding it.