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Old 19 Apr 19, 03:41 PM  
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Thanks guys. The only slight issue I may have is that I booked the entire holiday through My Magic Holiday and when I go into my online TC account it doesn’t have a price next to the flights. I’ve emailed Myah at MMH to ask if they can give me the price breakdown for the flight so I know what to claim. Read Papamouses post and it sounds like we shouldn’t have any issues claiming as we were told at check in. Seems people have had issues when they have been told in advance.
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Old 19 Apr 19, 03:51 PM  
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Papa mouse is your man, he is an expert. They will try & fob you off with the difference between economy & premium economy but if you persevere they govenin eventually. We didn’t have to go to court & got 75% of the cost of the flight back. Just be prepared, their customer service is not the greatest!
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Old 19 Apr 19, 04:11 PM  
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May I ask which seats you had booked eg how did they select which ones were bumped down to economy?
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Old 19 Apr 19, 04:14 PM  
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A friend arrived on a Thomas Cook plane yesterday from Manchester to Orlando,her parents were supposed to be in Premium till they changed the flight yesterday morning.. they're being refunded their premium cost and £50 each.
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Old 19 Apr 19, 04:34 PM  
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Originally Posted by Scotsmomma View Post
A friend arrived on a Thomas Cook plane yesterday from Manchester to Orlando,her parents were supposed to be in Premium till they changed the flight yesterday morning.. they're being refunded their premium cost and £50 each.
Linda. Do you mean the entire seat cost plus £50? Or the difference between Econ to PE plus £50?

I wouldn't settle for the latter.

This is where carriers like Virgin come into their own. They were so good to me when we got bumped.
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Old 19 Apr 19, 04:41 PM  
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Originally Posted by Mr Tom Morrow View Post
Linda. Do you mean the entire seat cost plus £50? Or the difference between Econ to PE plus £50?

I wouldn't settle for the latter.

This is where carriers like Virgin come into their own. They were so good to me when we got bumped.
I presume she meant the difference in cost between the two..they just found out at check in yesterday morning that there was a change of plane.🤔
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Old 19 Apr 19, 04:43 PM  
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Originally Posted by Scotsmomma View Post
I presume she meant the difference in cost between the two..they just found out at check in yesterday morning that there was a change of plane.🤔
Linda. It's not good enough is it. They know they are breaching EU Regulations and just rely on people not knowing their rights.

I hope you will tell your friend about what they can do if they want to. It's such an easy process.
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Old 19 Apr 19, 09:25 PM  
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It’ll be the same plane I was on Scotsmomma.
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Old 19 Apr 19, 11:09 PM  
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Originally Posted by Scotsmomma View Post
A friend arrived on a Thomas Cook plane yesterday from Manchester to Orlando,her parents were supposed to be in Premium till they changed the flight yesterday morning.. they're being refunded their premium cost and £50 each.
I’m thinking we have the same friend
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Old 20 Apr 19, 06:41 PM  
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Originally Posted by mushumadness View Post
I’m thinking we have the same friend
And a lovely friend she is too.
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