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23 Apr 19, 10:40 AM |
#11
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Thread Starter
Imagineer
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Update:
Got a very angry reply back this morning refuting all our claims, saying we got what we paid for and that he won't accept part payment or be paying for someone else to finish the work. He has almost admitted to us that he realises the job isn't perfect but that's what we paid for (when he charges the going rate for this work). Has told us to prove to him that he caused the dents and that the seal was incorrectly installed (it wasn't) so that's why it came off. Ugh he really is a nasty man. Did I mention that he turned up to the job with no ladder, considering the trailer is 9ft tall. Hence he used other customers scaffolding equipment and step ladders to reach the roof. He doesn't see a problem with this. I think he's delusional to be honest
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WDW 1995, 1996, 1997, 1998, 2000, 2007, 2009, 2019 CSR DLP 1999, 2005, 2006, 2017, 2018 DCL 2021 Magic, 2023 Dream EBTA Next trip to WDW Sept 2024 for our Wedding |
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23 Apr 19, 11:12 AM |
#12
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Thread Starter
Imagineer
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I am thankful for the following things at the moment;
He does not have our address He no longer knows where our Airstream is I have had the foresight to lock down my social media profiles so he cannot find out where I work (as he is constantly ringing my mobile both him and using withheld numbers). I have never had anything like this happen before, nor have I had anyone be this nasty. Trying not to let it get to me
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WDW 1995, 1996, 1997, 1998, 2000, 2007, 2009, 2019 CSR DLP 1999, 2005, 2006, 2017, 2018 DCL 2021 Magic, 2023 Dream EBTA Next trip to WDW Sept 2024 for our Wedding |
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23 Apr 19, 11:13 AM |
#13
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Apprentice Imagineer
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What a nightmare, glad you have somewhere to put the van and it’s safe. At least you have a solid paper trail now as communications are all recorded on emails and you haven’t paid a cowboy who has run off with all the money. It must be such a sorry though, I’m sure he will just go away eventually. Have you outlined a full list of his incompetancies - no ladder, sleeping in the car etc that indicate the lack of professional conduct. If he is tempted to go to court it would be good to go in fully loaded.
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23 Apr 19, 11:54 AM |
#14
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Excited about Disney
Join Date: Mar 12
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Why would you let him carry on working on your trailer if he was causing problems straight away?
How long did the project take? Did you not inspect the trailer at all during the restoration? Also, if I was employing someone from 150 miles away I think I would have anticipated some of the problems you've had. Do you honestly think withholding 75% of the bill is fair? as that is what a judge would try and determine. Especially as you allowed him to continue. |
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23 Apr 19, 12:46 PM |
#15
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Thread Starter
Imagineer
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__________________
WDW 1995, 1996, 1997, 1998, 2000, 2007, 2009, 2019 CSR DLP 1999, 2005, 2006, 2017, 2018 DCL 2021 Magic, 2023 Dream EBTA Next trip to WDW Sept 2024 for our Wedding |
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29 Apr 19, 10:49 AM |
#16
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Thread Starter
Imagineer
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Small update. We took the trailer to be appraised / get a quote for rectification and finishing the job. It's much worse than we thought in that he didn't do any of the prep work properly so essentially the whole job needs starting again from scratch.
Will cost us probably £3k to put right. Much more than the payment due to him which was in the region of £1.5k. Not including repairing the damage he did. Seeing the other trailers that had been done by this other company next to ours really made it abundantly obvious how bad ours actually was (they had about 10 there, some recently polished, some polished a year ago. Even the one done 2 years ago and stored outside looked better than ours ) Now just got to look forward to telling him he's not getting any further money. We are not going to go after him for damages, we will chalk this up to experience and I don't want any further communication with this horrible man! If he tries to sue us, he won't have a leg to stand on as we have had a independent appraisal of his poor work. Interestingly, have now heard of two previous customers who have been unhappy with his work. Can't say I am surprised.
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WDW 1995, 1996, 1997, 1998, 2000, 2007, 2009, 2019 CSR DLP 1999, 2005, 2006, 2017, 2018 DCL 2021 Magic, 2023 Dream EBTA Next trip to WDW Sept 2024 for our Wedding |
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29 Apr 19, 10:55 AM |
#17
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Imagineer
Join Date: Jul 14
Location: The Tiki Room.
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A bit of advice that may prove to be money well spent.
I would see a Solicitor and get them to send a Without Prejudice letter advisng this Guy no further payment will be made, the fact that if he pressures for any more monies then action will be taken to recover monies already paid. May cost £200 but could nail it once and for all.
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"PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976 |
29 Apr 19, 10:58 AM |
#18
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Imagineer
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If he starts getting nasty just say that you will no longer deal with him and if he feels you care in the wrong to deal with it in court. Just make sure you have copies of texts etc... . Photos of your Airstream / his work and a report from a different company listing all ( in their opinion) of all the errors. Also list things such as him sleeping in his car/ not bringing ladders and so on.
Good luck, hope you get it sorted. |
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29 Apr 19, 04:39 PM |
#19
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Disney's Yacht Club Guest
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This is a good idea. I know that the work we carry out is backed by an insurance based warranty. If a customer thought our work was bad and non compliant(It would never ever get to this stage) they can have it inspected independently through our governing body who would then instruct another company to do the work to the required standard and then claim from us.
There's also a chance he is not affiliated with them and he is falsely advertising. I would give them a call to check a this would go in your favour if things turn legal. |
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