Phoning Disney

[thephantom]

Is the advertised number : 0800 028 0778
The only way to get in touch ?
Trying to book a cabana for Typhoon Lagoon and gave up after 50 mins on hold.

[moosha]

Yes I believe that all numbers now lead to the one central call centre in Tampa who are still very short staffed. There are a few news articles about it online.

When I tried to amend a resort stay in January, it took me about five attempts over a week or so as I was quoted waits of between one and three hours-ish each time I called.

Sometimes if you’re lucky it offers you a callback and I would take that option if you can. They then call you back at the end of the quoted wait time.

In the end I had the best luck calling when the call centre first opened on a Sunday morning. I figured first thing would be better as US customers are not yet up, but I also think they run on an even smaller staff before the US hours open.

I was quoted a ten minute wait which turned into about 45 or 50 before my call was answered but I was happy to finally get my issue sorted out.

[thephantom]

Originally Posted by moosha

Yes I believe that all numbers now lead to the one central call centre in Tampa who are still very short staffed. There are a few news articles about it online.

When I tried to amend a resort stay in January, it took me about five attempts over a week or so as I was quoted waits of between one and three hours-ish each time I called.

Sometimes if you’re lucky it offers you a callback and I would take that option if you can. They then call you back at the end of the quoted wait time.

In the end I had the best luck calling when the call centre first opened on a Sunday morning. I figured first thing would be better as US customers are not yet up, but I also think they run on an even smaller staff before the US hours open.

I was quoted a ten minute wait which turned into about 45 or 50 before my call was answered but I was happy to finally get my issue sorted out.

See more...

thanks for the tip - will give it a go Sunday. No quoted times nor call back options sadly.

[moosha]

Originally Posted by thephantom

thanks for the tip - will give it a go Sunday. No quoted times nor call back options sadly.

See more...

You might get lucky next time, sometimes they indicate the wait time and sometimes offer a call back but sometimes nothing. Fingers crossed you get it sorted without too long a wait.

[thephantom]

After 90 mins tonight, spoke to someone who told me I had to ring the USA experiences line to book. Rang and it said 90 min wait so hung up, can’t afford to do a 90 min call to the USA

[Stitch & Smudge]

Use this number first. It’s for a company called zip call. 0333 232 3232 As long as you have inclusive minutes it’s free but call bang on opening to avoid a long queue.
Thanks to Mexy for the above information.

[coggie]

Originally Posted by thephantom

After 90 mins tonight, spoke to someone who told me I had to ring the USA experiences line to book. Rang and it said 90 min wait so hung up, can’t afford to do a 90 min call to the USA

See more...

I used 0800 085 0582 yesterday and was able to book the fireworks cruise but they also asked if there was anything else I wanted to book

[sophie1405]

I called them last week on that number it said 90 minutes wait I waited just under 20 minutes and was dealt with very quickly.

[thephantom]

Originally Posted by coggie

I used 0800 085 0582 yesterday and was able to book the fireworks cruise but they also asked if there was anything else I wanted to book

See more...

thanks, that is a new number and seems to call the same place in the USA - current wait is 3hrs...
Got work to do but will dial tonight and sit back

[thephantom]

2hr 27mins and cabana booked for third date choice !