|
General Chat This forum is for general topics and chat type threads. |
|
Thread Tools | Search this Thread | Display Modes |
14 May 22, 08:33 AM |
#1
|
|
VIP Dibber
|
Cruise ship luggage dropped into sea. Updated with outcome
Not sure if anyone can help?
We disembarked a cruise ship yesterday in Civitavecchia, and unfortunately all of our suitcases were dropped by a forklift into the sea. They were recovered by divers, but everything inside was water logged, and the cases damaged. They were so heavy with water we could not travel home with them and had to abandon them on the assurance they would be sent on to us… We signed forms from the cruise line that would be for our travel insurance however, we dont feel it should be down to our insurers to pay this as it was the fault and liability of the cruise line, and we think there is something called the ‘Athens convention’ that covers us? Can anyone shed any light on how this would work please?
__________________
Our trip reports - 1st trip to Florida - April 2014 - 'Are we nearly Bankrupt yet?!' The Kuna Mahuna Croatia Holiday 2016 Bankrupt again Florida 2017 New York & RCL Anthem of Seas 2018 https://dibb.in/13476718 And now it’s time for Wine Wine Wine! Rome + Celebrity Cruise May 2022 https://dibb.in/15427816 Edited at 01:57 PM. |
|
|
14 May 22, 08:44 AM |
#2
|
|
VIP Dibber
|
OMG what an absolute nightmare for you! Could your insurers claim off theirs as happens with car insurance?
__________________
Katebush95 Glenbrook Villa April 2009 Highgrove Villa July 2011 New York New York April 2017 Back to the magic take two! November 2022 Pre-Trip report |
|
|
14 May 22, 09:02 AM |
#3
|
Imagineer
Join Date: Oct 09
|
That is despicable, what a thing to happen !
Nothing legal, just wishing you well. Disney332
__________________
|
14 May 22, 09:32 AM |
#4
|
Imagineer
Join Date: Mar 16
|
Wow, what a way to end a holiday - at least it was on the way home!
I'm guessing as you've signed a form then you have legally agreed to pursue your insurance. Do you have a copy of the form? I'd be likely to just claim on my insurance as this will be quickest and easiest rather than trying to chase the cruise company even though you've said you won't. |
14 May 22, 09:49 AM |
#5
|
VIP Dibber
|
Shocking behaviour by cruise company. No advice, sorry, other than contacting your insurance company. Wishing you well in resolving matters.
|
14 May 22, 09:55 AM |
#6
|
|
Thread Starter
VIP Dibber
|
It was actually the port handlers, not the cruise line who disembarked the luggage. It was an accident, am sure someone else had a bad day not just us! (Forklift driver…)
We are just trying to find out if our luggage is being sent back, and how or when, and then see if anything is salvageable. The longer it takes the worse it will be (mould) Next time I cruise am carrying my own luggage off!
__________________
Our trip reports - 1st trip to Florida - April 2014 - 'Are we nearly Bankrupt yet?!' The Kuna Mahuna Croatia Holiday 2016 Bankrupt again Florida 2017 New York & RCL Anthem of Seas 2018 https://dibb.in/13476718 And now it’s time for Wine Wine Wine! Rome + Celebrity Cruise May 2022 https://dibb.in/15427816 |
|
|
14 May 22, 09:56 AM |
#7
|
slightly serious Dibber
Join Date: Aug 17
|
I don't have particular knowledge but would let your insurance company sort it out. This is exactly why you have insurance - to cover you for unfortunate events. In my experience insurance companies are pretty canny. If there is a legal route for them to recoup payment from the cruise line then they will know about it
|
14 May 22, 09:59 AM |
#8
|
|
Imagineer
|
on my, what a thing to happen. I would imagine the insurers will take it up for you, that's what you pay them for. They will seek to reclaim it back. Good luck, don't be trying to salvage too much, it will surely be ruined unless it's plastic?
|
|
|
14 May 22, 10:08 AM |
#9
|
Apprentice Imagineer
Join Date: Jun 13
|
OP - was the forklift ‘service’ something that you paid the port directly for, or was it part of the cruise service? If the latter I would still see it as the cruise company’s problem. I would try them first before insurance as insurance may not give you full value etc. if they don’t want to know I’d consider Twitter etc ( I don’t think they can take the attitude that it’s for you to sort out unless it was a service that wasn’t through them)
|
14 May 22, 10:25 AM |
#10
|
|
Imagineer
Join Date: Jul 10
|
Sorry to hear this, I would treating it as a car accident.
Go to my insurers and let them sort it for me, I know it’s the handlers fault but that’s for your insurance to claim against their insurance. Hope you get a quick resolution. |
|
|
Thread Tools | Search this Thread |
Display Modes | |
|
DIBB Savings |
AttractionTickets.com
Get £10 off each Disney Ticket with the code ATDIBB10 Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS |
theDIBB Blog |
One of the the five worlds found in Epic Universe, How to Train Your Dragon... Read More »
Disney announced that a new nighttime show, “Disney Dreams That Soar,” will run nightly at... Read More »
Walt Disney World Resort guests can get ready to have a “glowing’’ good time when... Read More »
|
theDIBB Menu |
Exchange Rates |
US Dollar Rates
Euro Rates |
DIBB Premium Membership |
Did you know you can help support theDIBB with Premium Membership? Check out this link for more information and benefits, such as... "No adverts on theDIBB Forums" Upgrade Now |