Changing holiday with BA

[Princess Ariel]

We have a booking for Feb 2021 with BA, flight and hotel. We don’t think this is likely to be going ahead and I want to amend the dates to October 2021 and add a week and an extra person to the booking.
It won’t let me change anything online through manage my booking and when I try and contact BA by phone it just keeps cutting off midway through the automated message.
I have also tried emailing them and just get an automated reply saying they can’t do changes via email and to phone them!
I’ve also DM’d them on Twitter and received no reply?
Does anyone know any other way I can contact them to change my booking?

[2point]

You can apply for the voucher. As long as you have applied and have a confirmation email that you've applied you can make a 'new' booking (which you pay a deposit on again), when the voucher arrives by email you can call them up and get them to apply the voucher to the 'new' booking.
Alternatively you can wait until the voucher arrives then do the booking over the phone.
I've not had too much of an issue getting through, just need to keep trying.

[Princess Ariel]

Because it’s not until February it doesn’t give me an option to apply for a voucher. It literally doesn’t let me do anything at all with my booking online. I’ve been trying to phone them all day and it just cuts off halfway through the automated message. I’ve tried contacting them through email, Facebook and Twitter and had either no response or they can’t help me 😫 my concern is that the October dates I’m looking at are an amazing price at the moment but the that’s already increased since I looked this morning!

[Princess Ariel]

I’ve found the option to apply for a voucher now so have done that! Thank you!

[MatJohnson]

I had the same, move from Feb 21 to Aug 21. Request voucher, make the new booking and apply the voucher to that new booking once it's arrived.

Easy to do, all on email.

I've been impressed with BA through all this. So far so good.

[scooby99]

Just for info; many of the options to change/upgrade/cancel etc won’t be available online for a BA holiday.

BA & BA Holidays are 2 separate companies although both under the IAG umbrella so a BA Holiday booking is classed as having been made with an agent/3rd party & you needing to speak to that agent.

[MamaG]

I rang 0800 727800 and Chose the new booking option I think. I got through quite quickly. x

[Princess Ariel]

Originally Posted by MamaG

I rang 0800 727800 and Chose the new booking option I think. I got through quite quickly. x

See more...

I’ve been trying that number all day and just kept getting cut off right before the options but. I’ve managed to request a voucher now so will do it that way, thanks everyone!

[katnav]

Just wanted to say that when I spoke to a BA agent on the phone last week he said you can't use a voucher on a booking made before you've received your voucher. Not sure how true this is but he told me you couldn't apply for a voucher, then make a new booking and then use that voucher when it came through but had to wait until I had actually received the voucher.

[mason1]

I applied for a voucher for our trip due to take place in December. Got a response today to state that as the booking included a non-cancelable room, we would lose the deposit if we cancelled. We will hold out until the balance is due, and hope they cancel it. We booked before COVID, and before BAs price promise.

I’ve checked the conditions on our other bookings, and doesn’t look like any of the hotels have non-cancelable rates, so fingers crossed we will be able to cancel those if needed.