UPDATED! :D - Fears confirmed :(

[Scaramouche]

Stupidly thought booking though Virgin would mean less stress and I wouldn't have to spend months checking flights.

I would rather spend months checking flights!

[amandajane10]

I hope they sort it out that terrible. I would be demanding to be upgraded at WL too

[Shooby doo]

Savannah or club is an upgrade, standard is an upgrade from what exactly ? I see this as Virgin's fault as it's them that's failed to book what you paid for & you obviously made them aware of this when you got your paperwork/confirmation. Hopefully you get upgraded at WL, tell them you would be more than happy to accept a cabin at Copper Creek
SD

[disney332]

Originally Posted by Scaramouche

Stupidly thought booking though Virgin would mean less stress and I wouldn't have to spend months checking flights.

I would rather spend months checking flights!

See more...

I suppose its rather like walking in the supermarket and buying a tin of beans (Direct method) or asking someone to get it for you (Agent method).

I am a direct dibber only

Disney332

[Pigmyhippo]

Stress that you booked wilderness lodge for it's location; You wanted to be able to get a boat from resort to Magic Kingdom. If you had wanted a resort that was not in the Bay Lake/Seven Seas Lagoon area you would have booked one.

Virgin probably don't have the specific Disney knowledge, so you will have to educate them!

[*cath*]

No chance. Take it high and tell them you want WL and if they don't have what you booked then they'll have to upgrade you. Get on their Facebook and Twitter pages, they take notice when other people can see. Best of luck

[Mr Tom Morrow]

Sad to say I think if pressurised they will just refund your monies.
Dreadful service.

However if you do cancel I think they have to give you compensation as well. The Resort issue is classed as a significant change.

I know I did this with Airtours donkeys years ago and made £100 profit.

[cornishfrogboy]

Very poor service, with an arrogance on their initial non offer/compromise. As it is their error, then it should be a meaningful and generous offer.

I fear they will simply give you a refund (but very much hope not).

Sad to say, I really do not think that any of the major operators give a damn about service as they have become dismissive and complacent.

This is why I always go diy and cut them out. There is no reassurance in a 'package' anymore .

[Scaramouche]

Originally Posted by Mr Tom Morrow

Sad to say I think if pressurised they will just refund your monies.
Dreadful service.

However if you do cancel I think they have to give you compensation as well. The Resort issue is classed as a significant change.

I know I did this with Airtours donkeys years ago and made £100 profit.

See more...

If they return our whole deposit without any deductions then I will be happy. Because right now they've got our deposit, they're not offering an upgrade and are trying to get us to pay the same price for a lesser holiday.

There's a lot of tears tonight

[Angeshall]

I would rather spend months checking flights! [/QUOTE]


I'm really sorry for the situation you are in and I hope you get it resolved to your satisfaction, but this really ticked me!