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Old 15 Aug 17, 07:31 PM  
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#31
DisneyBride08
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I really hope you get this sorted. I would stand my ground. I have stayed at AKL but WL is on my list as a must do. If I booked to stay there that is where I expect to stay. The hotel dictates the holiday experience you want. You wanted to be close to MK, ALK does not give you that.

I also had this problem with them on our wedding trip. I had booked the family into POFQ. This was before MDE but when my wedding planner had to link our rooms for the wedding contract we discovered that my parents where in CSR.

I sent them a very stern email and I also posted my problem on a forum, not this one unfortunately. A member of VH was on that forum and spotted my problem which might have helped my battle then.

Good luck I hope you get the hotel you originally booked.
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Old 15 Aug 17, 07:39 PM  
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BevS97
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If you choose a Refund make sure you can still get whatever deal you have now. Free dining etc.
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Old 15 Aug 17, 07:45 PM  
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Scaramouche
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Originally Posted by BevS97 View Post
If you choose a Refund make sure you can still get whatever deal you have now. Free dining etc.
I can get the deal, only $100 instead of $200 on the gift card though. But that's not the end of the world. I just can't afford anywhere else other than a mod or AKL standard room sadly.

Having a complete meltdown in my head.
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Old 15 Aug 17, 07:47 PM  
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bearandbuzz
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Originally Posted by BevS97 View Post
If you choose a Refund make sure you can still get whatever deal you have now. Free dining etc.
Exactly what I was thinking. I assume you booked when the offer for free dining plus $200 gift card was active. If you cancel and rebook with someone else you will loose the right to claim the $200 gift card and therefore be out of pocket (I think it's down to $100 now?)

I truely don't believe the whole hotel is booked out of standard rooms this far out, it's more a case of Virgin's room allocation of standard rooms at AL have been used. Don't forget that the US customers don't start booking until roughly 6-9 months before they travel. Keep pushing for what you want, there may be another wave of rooms released to Virgin at a later date.
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Old 15 Aug 17, 07:48 PM  
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Minnie Mum
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Good luck with it. We love AKL but totally agree that if you book somewhere that's where you want and expect to stay. Virgin need to sort out their mistake and upgrade you at WL. Good luck 😊
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Old 15 Aug 17, 07:48 PM  
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What about looking at DVC?
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Old 15 Aug 17, 07:55 PM  
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Originally Posted by Scaramouche View Post
I can get the deal, only $100 instead of $200 on the gift card though. But that's not the end of the world. I just can't afford anywhere else other than a mod or AKL standard room sadly.

Having a complete meltdown in my head.
This is why I'd be kicking up a stink. Had you booked elsewhere you'd have gotten WL with all the perks offered when the free dining deal was released. Now you're in a worse situation thanks to VH so they owe you. As far as you're concerned there has been no benefit to booking with them.
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Old 15 Aug 17, 08:09 PM  
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How much extra would a WL room with a view be?

Not ideal but could you offer to meet halfway
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Old 15 Aug 17, 08:36 PM  
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£700. But I'm not willing to meet halfway! Not when their offer is £300 less than what we have booked.
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Old 15 Aug 17, 09:12 PM  
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That's awful, I hope you get something sorted. x
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