Mask frustration

[Rincelex]

I decided to order some masks from the Disney shop a few weeks ago and not knowing what size to order I followed their online size guide and we measured up.

They arrived yesterday and they are too small, they fit across the face fine but the two side strappy bits that hook over your ears have no elastication in them, we can't even get them to stretch to reach our ears.

That's £25 down the drain as they won't accept returns. Pity as they are nice masks.

Too worried about the fit now to order any more.

Getting hacked off with buying masks now, we bought some lovely ones on Ebay so I reordered using the buy again button and different ones turned up and they are too big, again, no returns.

[snowbelle]

Can you not resell on Ebay?

[Chilli-pepper]

Their sizing is rubbish, we had the opposite. My daughter wanted some for work and as you we measured according to their instructions and they are massive, far too big. They most certainly do not have very good reviews, a lot of people wasting money as you say they cannot be retuned.

[olgaandcoda]

Can yu get elastic and change the straps yourself?

[Disney Bear]

What about the things you can buy that go on the back of your head and you attach the straps to them? If the mask is a good size that would help extend the straps.

[lizzie145]

if they are not fit for purpose then they should be returned as faulty - you have said that they do not have any elastic.

Alternatively can you thread some elastic through yourself?

[Rincelex]

Actually never thought of adapting them to fit, you're right I could probably cut the strap and attach a bit more elastic on. I am not afraid of the sewing machine.

I don't think it right to resell as I wouldn't buy a pack of masks with the seal broken and wouldn't expect anyone else to either.

On another note to do with fitting, go figure

I needed some new slippers as the bottom has finally fallen off mine, I needed to try them on for size but was told in the shop that I couldn't at the moment, but I could bring them back for a refund if they didn't fit. So I bought two pairs in different sizes which I then tried on at the counter and I then gave her back the pair that didn't fit and asked for a refund as they were the wrong size.

[KarenG]

This happened to us - we had bought three packs so £60 down - they replaced them for a bigger size.